Just sent a tip into The Verge about the bullying and community being ignored and posts being deleted. More should follow suite. Get some spotlight on this. Deezer I dare you to silence this. tips@theverge.com Deezer has 0 knowledge on people/companies lurking here.they 100% underestimate their paying clientele.and yes I will contact them too. this needs to be adressed properly
as an addition: Deezer violating their own Company Policy.Like any “modern company” applies rules when it benefits them:“every voice matters” freggin jokers
So now Deezer is making fun of the community... On social media. Get real Deezer, your stock is burning.By now im hoping you go bankrupt
How is that rebranding coming along?I can see you are drowning in new paying subscribers….. xDhonestly, the way you treat your (ex) paying customers, you deserve so much worse..but time will fix this, you underestimated your paying customers.people are just sick and tired of companies telling us to just accept it or go somewhere else.we go elsewere and the numbers reflect it. show some BALLS and show the numbers of paying customers that left, and paying customers you gained.I BET you don’t even dare.
Yes Staff,it is very disrespectful to say on a google review “leave your opinions about our rebranding on our forums”, to then go ahead and delete any negative feedback and even changing comments(allegedly).voiced my opinion on playstore => go to website and leave feedbackcontact customer support if they will enable an option to switch to old layout => go to website and leave feedback.go to website to leave feedback => gets ignored and even silenced. to be honest, its worse than an abusive relationship.we, the paying customer, are the butt end of some marketing teams joke. Like I stated before, I already cancelled my subscription.revert this back and I will be back, simple.If not, I leave my money at the competition. plain and simple.and your stocks tell me many people agree with me. You have been had by Koto Studios. Count your loss and learn from it.stop listening to whatever marketing person is telling you to stick to it, this will kill you as a company.
Deezer has been actively deleting negative topics, Yup - the entire thread with the poll has been deleted, along with others. Last time I saw it it showed about 87% votes against the redesign, a few percent for and the rest indifferent. check my post again I edited it, yours might also still be in here somewhere
Deezer Community staff deleted my post with the Poll 🤣🤣 The last time I've see the poll had more then 85% to the Worst Design 🤣🤣 They don't want a to know the opnions of the users They deleted my post too.their way of saying F YOU to actual paying customers. freggin clowns. they deserve all that is coming. EDIT:MY mistake, seems they have merged some of the posts people made INTO this thread. not sure where to find the poll though.you can go to your profile and you should still be able to find your post.
Some people have mentioned “the poll.” Where is it? A link or page (if in this thread). I want to vote. Later I will vote with my wallet, after recently renewed annual subscription runs out. Grrr. Deezer has been actively deleting negative topics,I had a topic voicing my opinion too, as well as there was a poll topic. both got deleted. If you cant handle valid critisism, you just delete it, amirite?
Deezer still doesn’t get it. people PAY, Deezer needs to PLAY.nothing more. nothing “social”, nothing “identity”Me and many users left because we know you will stand by this. I rather give money to the competition that just plays music and isnt having an “identity crisis”Hope next shareholder meeting will show this was the right move for Deezer, but personally I think this might be your Bud Light.
if this is the only reply you can come with, that is sad Jaime. Screw you and screw Deezer.my money is going elsewhere. good luck
I want to add that on my Google Playstore review, the reaction to my 1 star review was an automated “give us a chance,we want people to be able to EXPRESS themselves and try it for a while tell us what you think on our community page”This is just insult to injury since people clearly are voicing their opinion, yet Deezer seems to conveniantly ignore all the complaints. And please, f off, i dont pay Deezer to “express myself”; i dont pay for social media, i pay to play MUSIC. I wont be extending my subscription, period.
If you had any passion for music you would fix the absurdly broken casting support, or support gapless playback. This is just a marketing thing which has nothing to do with music. They really think people that want High Quality music and a user friendly interface on a website for personal use needs to make a (political) statement.They seem to be forgetting people fork out A LOT of money for this, while there are cheaper alternatives available.To say I’m dissatisfied with this move is an understatement. and since they dont care to bother giving any response, after my subscription expires in 2 months, I’m outta here.I have a feeling they will just be stubborn and stick with this to get brownie points from some group that is not even considering using their product.there is no other reason I can think of that would justify the changes made to their “new identity”well guess what Deezer, it aint mine and I will not pay to support it.
The new redesign; yes its horrible.What really pisses me off, is that so far I have seen 0 reaction of ANY Deezer staff to the (valid) complaints of the UI redesign and loss of functionality on some parts as well. Let me remind you, Deezer:I myself, and many other pay good money for your service. We are active, paying users.Not adressing the valid complaints of an already established and paying customer base is just wrong. By now I expected at least one of two things happening:An apology and acknowledgement of the fact you messed up and will fix it. A message stating you stand by it and anyone that doesnt like it is free to leave.I certainly hope you got the balls to do one of these moves.If you gonna go for option 3 (just stay silent and hope people will “forget and accept” ,I will not be renewing my subscription for sure. No one, literally NO ONE asked for a professional company with professional logo to “reinvent” their identity.Your new logo looks like a gay dating app, the font is
The “New Look” looks childish, unprofessional and a legitimate reason to carefully look at renewing my subscription.It’s like Fortnite, Twitch and YouTube had a wild night with too much alcohol.The new logo is just flat out horrible. opened up my phone this morning and thought it installed spyware for some g*y date app, until I saw it was Deezer. went to the site to see if it was some kind of joke, but unfortunately it wasn’t. Keep it if you like, but if it stays this way I vote with my wallet.hell, I pay for premium and cant even listen to songs from the country I live in. (they used to be available though...)
Twitch, YouTube and Fortnite had a night together which should have never happened….
Yeah i just sent a help request to see if I can change it somewhere in settings or whatecver.looks like YT and Twitch had an aborted baby.If they stick to this design, I know I wont be extending my premium.Deezer already looked OK and worked FINE. thats why I choose Deezer over other options. Like people above me stated, feels like they rather wannabe another “social media” You are not, you are DEEZER. I PAY you PLAY. nothing more, nothing less.If Deezer thinks I wont vote with my wallet, they are mistaken.The list of companies I never use services from is growing every week. Dont do this to us Deezer. Fire your design team, or whoever approved of this and change back the UI
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