Thursday Music Box - Songs from MOVIES 🎥🎞🍿
Hi @Leonídia.Deezer Neither of these steps helped. As a matter of fact I am a software developer and was also worked with Android apps. In my case I can clearly see, that the app crashes when I wanto to open an album page for some albums. I connected my phone to the PC and could use Android Studio to see the app activity. I can see, that there is a nasty exception in the app, when I try to open f.x. “At Your Worst (Acoustic)” by Calum Scott from the Notifications. Attached are screenshots with the error message. There is something wrong with the date conversion. I hope it can help with the debugging. Feel free to contact me, if you need more details. I hope you can fix the problem, as I think Deezer is still the best music streaming app and don’t want to switch to something else - but I’m very close to do it… Regards Tomasz Please give this man i cigar.It makes you wonder, doesn’t it?A user without any connection with the company, telling the company what the problem really are.Make
Hi @awesomemac and @Nina Nebo thanks for steeping in and helping our users. Hi @Tomasz @Christina Sangiorgio Galli @isteen indeed we have similar reports from other users, most of them using Android 13, some 12. For that a big chunk of them are using Samsung devices. Our developers are aware of this issue and trying to to tackle it. But no main cause was yet found. We thought the main cause of the crash’s can come from the new features introduced in Android 13 on optimization of the battery. And this already comes from previous versions. Check here - https://dontkillmyapp.com/samsung So we are asking to our Samsung users to try this: 1) - Open your phone settings > Applications > Deezer - Check that Remove permissions if app is unused is disabled. If it's enabled, disable it. 2) - Open your phone settings > Applications > Deezer - Select App Battery Usage (you may need to tap on Advanced Settings to find it) > Unrestricted - Open Deezer, then test a playlist If the iss
I don't play music, Deezer never let me get to that point. Let's say I look up the band Cheap Trick. The I want to listen to their compilation album Sex, America, Cheap Trick. When I click on that album, Deezer jumps to the start/front page of Deezer. When I do it againg, then the moment I click on the album Deezer crashes. It happens on my two Android devices, but not on my iPad
I’m wondering: Are you using Chromecast by any change with your Android phone or tablet? Not to play music, I never get that far. I search out a band, choice an album....and the app crashes at that second
I just discovered something.The issue is on my Samsung/Android mobile phone.My iPad/iOS does not have that problem, but here comes the strange part - I just installed Deezer on my Android tablet, and the the problem appear on that tablet, too!Looks like and Android issue, and it has stopped me from upgrading crom the free version to the premium version of Deezer
Samsung a54Latest OS (updated yesterday)Deezer 7.1.3.104 Thanks for your efforts
Hi @isteen ! maybe you need update the app and your phone software : First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system. Android iOS here is helpful link Problems With Playing Music On Mobile https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile Hi NinaAll your suggestions has been tried, but that didn't solve the problem. Thank you for trying anyway
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