The song that impacted you the most -THE THREAD 🔉
I’ve cancelled my subscription today too. I started as a premium subscriber in 2015, then moved to HiFi 4 years ago. It’s a real shame Deezer isn’t willing to invest in basic functionality. I moved to Tidal where I get better sound quality and streaming that actually works for the same cost.
After trying to cast deezer through my laptop and android phone I can see that this fault has still not been fixed. Please can we have an update on fix investigations and ETAs?
I am still encountering this issue more than a month later. I’m going to try to request refund for the past month of poor service, and will continue to do so until the functionality is restored.
I have this same problem as well. It started last week for me too. I think there is a problem with the connection between Chromecast and Deezer services. I have tried to cast Deezer to my Chromecast by both the app on my phone and the web-player on my laptop and neither works. In both cases I have the option to cast to my designated device (my TV via a Yamaha AV receiver) - the receiver and TV act like they have received the request because it will switch to the Chromecast input and the screen will change - but then it does nothing and the request times out. I know my setup works because other apps on my phone and laptop are able to cast successfully (I have tested with YouTube, Now TV and BT Sport apps) - the only application that is not casting properly is Deezer. I’m using a Chromecast plugged into a Yamaha RXV 479 AV receiver, feeding into an LG OLED TV. The Deezer app on the TV works fine.
FYI - I’ve been using the Deezer app on my LG TV for at least 2 years (with a HiFI subscription) and they have done nothing the resolve this issue. I’m not posting this to be negative, just to manage your expectations that this is a known problem that they have done nothing to resolve. I struggle to see how they are able to deliver the required bit rate through a local cast (such as a Google Chromecast dongle) using your local WiFi, but cant do it with a native TV app.
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