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Replies posted by Marcel Tiptop

5 Replies

T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hello!Since a few days, no more freezing (I’m not talking about the weather ;-)It all works fine.There were one or few releases in the meantime if I’m not wrong. They fixed it as it seems.Bravo and thanks!

115
Leonídia.Deezer
Community Manager
6 months ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

@Rudi, hello again. Just an intuition but who knows... This morning, I had to kill the desktop app five times, after having listened to a couple of songs each time. After the 6th start of the app, I got the usual commercials ("Get premium etc.") and since then, no freezing ! Could the freezing be linked with the advertisement feature ? I mean, like if the app just waiting for the ad to play, just in vain because the ad server is too funky ?

115
Leonídia.Deezer
Community Manager
6 months ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hello @Rudi I've changed my password and retried. Unfortunately, the problem remains. I'm used now to have the task manager to kill the Deezer processes when the application freezes. Maybe this helps: I can see the parent process and several subprocesses named "Deezer". They remain even after I closed the application window. It even happens that I can still hear the music playing when there is no open window open at all (but the zombie processes are there :-!) If you have any idea, welcome ! Meanwhile, I'll kill kill and kill and carry on using your app because I like it ! Cheers !

115
Leonídia.Deezer
Community Manager
6 months ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hello @Rudi ! Thanks for the cache refresh ! It almost worked: the desktop app got stuck on the same track after 7 songs. That's better than 3 😉 but it still gets stuck. I did not try with the web version, I'll let you know.

115
Leonídia.Deezer
Community Manager
6 months ago
T
Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi ! I have the same effect here, after 3 or 4 songs. I start the flow or my playlist, then the music stops. From there, a click on "Next" simply has no effect. Going back to the home page and starting over has no effect. This is both happening on the web site (Windows 10 v.1703, Edge 40.15063.674.0 and Chrome 76.0.3809.132) and with the desktop app. (Windows 10 v.1703) I even had the following case: the app was "locked" on a song, then I closed the window. Despite this, the music was still playing. I had to manually kill the processes with the task manager. I could repeat the same bug several times, on several different days. As a matter of fact, it started for me few months ago. Thanks for your attention !

115
Leonídia.Deezer
Community Manager
6 months ago
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