The song that impacted you the most -THE THREAD 🔉
@Nina Nebo:) Thanks for the replies <3
@Nina NeboWith all due respect, Nina, you're wrong on this one, and it's not ok. There's no reason this process cannot be automated. Absolutely no need to place this burden on the consumer. This is one of the beautiful aspects of tech - automation. Why use Google/Apple maps? Just use a map. Why send an email when a man can hand deliver it? Better yet, deliver it yourself. No, sorry, this issue can and ought to be fixed.
@Nina Nebo Yes, you are correct! Thank you. That's my mistake which makes me happy, but still only means this issue is one step back. Notwithstanding, it's totally unreasonable, in my opinion, to lay this task on the end-user when it's a task that can be automated. Why make every user have to commit a considerable amount of time to something a bit of well designed database and coding can resolve?
@Jaime. @Yula @Leonídia.Deezer It’s also worth highlighting that I’m aware I have 115ish duplicates because I’ve used code to grab my track lists and used advanced excel functions to make the checking process efficient… for most people, this is just an invisible issue that they’ll occasionally wonder about when they see the odd greyed out track, or a track that seems like it’s disappeared off their favs, or missing a green tick on an album. And even now that I know I have 115… how long will it take to go back and clean it? But even then, this issue is only bound to repeat itself over time, so there is a permanent need for playlist maintenance. Additionally, I can’t even use the process I created to see how many tracks in my playlists are greyed out, so maintaining my 5,000 tracks is in fact a manual process I have to do, and until I’ve completed the process, I don’t know how many greyed out tracks I have - if any - but until I complete the process, I can forget about those tracks I
Like the top one, Nina? There is no option to replace the track, only delete - however, if I just click into the deluxe album the track is actually available for listening even though it says it isn’t and is greyed out, they’ve just changed ‘Provider’ again……………………………………………………………………………………………………………………………..DEEZER, as subscribers are we really expected to carry out this level of maintenance on our playlists?If a track comes up which you know you hearted as a favourite, but now no longer has a heart, go check your favs to see whether it’s there before clicking heart again, otherwise you’ll have duplicates If a track doesn’t come up as downloaded to an album when you know you have downloaded it, go check all playlists you may have placed it in to make sure it’s still there before you re-add it, otherwise you’ll have duplicates Check periodically through thousands of tracks (tens of thousands for some) to see if they are greyed out - if they are, you can possibly replace them but that opt
@Nina Nebo Forgot 😊
Aha yeah I also thought about the fans thing, I typed up a paragraph, but I thought it would take away from the issue at hand. It's a good question though and kind of related since it operates off the heart button, when an album is taken down and reuploaded through a new Provider, as Leo described it - the thing that is causing the problem in this thread, are fans wiped each time that occurs 🤔 Regarding the taking down of the album itself, surely Deezer has a process for that? If they are creating unique IDs when changing Provider, but then linking the old ID to the new one, then it sounds like this process would just apply here too..Blurred? As in - greyed out and you can't select it? Doesn't that track come back? I thought it was a licensing issue but the track can come back online..
@Nina Nebo Hi NinaI do know what a bonus track is, but thanks for the reply regardless. Not quite sure how this relates to the issue? I wasn’t highlighting one track being 12 and the other 13 tracks, I’d already assumed one was a bonus.. I was highlighting two albums “kind of” exist, but on the artists discog they’re only hosting the 13 track - which actually is what one would expect ought to be the case.. just odd that there is this other one floating around somewhere. Having the album uploaded twice seems redundant, unless perhaps Deezer only allows e.g. UK to have access to the 13 track album - but then I surely should have access to the 12 track album. Nevertheless, this was just another oddity I found, but I maybe should have included it in this thread, I just noticed it while I was checking for duplicates - that was the real point of that post. I’ve checked tons of peoples playlists now, the average is about 3% at the moment. That’s also just additional insight though, I
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@Anon apologies for the inconvenience. Ranks are tied to automatic business rules in our system. I am investigating what could have gone wrong for you, but I can’t revert it and change your rank manually unfortunately. We appreciate all your help and support So does your automatic ruling system rank people based on language being used? e.g. saying something is not helpful is scored negatively?
@Yula I went from "runaway baby" to "lover", and demoted back to "runaway baby"; what a privilege for being more engaged and doing real work for free. I feel so blessed - not that I care for a badge in the slightest. But demotion accompanied by praise? Laughable. Is it your intention to incite with backhanded antics?
Hi again ^ ^Found a few publicly available online - everyone has duplicates. If filter not applied, apply filter, filter for 2 or more in one of the columns.
If anyone in this thread has playlists they have set to “public”, please can you provide me a link? I’ll run the same checks to get more tangible numbers on how prevalent the issue is - I’m not sure if there is another way to see users playlists?The larger the playlist the better. Or a hyperlink to your favs since this list is also affected.
@Leonídia.DeezerI’ve drilled my playlists to see how many times duplicates might be occurring. To qualify, the track must feature in the same playlist, have the exact same track name, and have the exact same album name. Duplicated tracks: 112Triplicated tracks: 3I’ve checked several of these and all except one went to the same album.. i.e. as you have suggested, you’ve changed distributors, however the track ‘tick’ has then appeared as though it’s no longer in my playlist, so I’ve re-added it. Seems like this issue is a lot bigger.See attached file below for a full list. Here’s another issue: (this is the one exception noted above)13 Tracks 12 Tracks If you look for this album on James Blake’s page, you will only find one of this album, which contains 13 tracks. However, in my playlist you can see I have this duplicate issue, but these are both unique albums. The 12 track album does not link to the 13 track album, but it also does not exist on the artists discography page?? Both
@Leonídia.DeezerSounds like you don’t really care that this is a problem? In fact, your reply reads like there is no problem here whatsoever. Do you see a problem here, or is it your opinion everything is fine in the above scenario? This album was distribute first through Provider PIAS and them was taken down. Now we have the same album available but from provider Stones Throw Records, LLC. So this means the same track has two different id’s - https://www.deezer.com/us/track/739390132 and https://www.deezer.com/us/track/745553912. One is favorite and other isn’t according to your playlist “Chill”. If you play any of the tracks it always redirects to the only available 739390132. Technical speaking should be impossible to have two tracks with same ID on the same playlist (you should receive a notification saying track already exists) From an end-user standpoint, all of the above is irrelevant; the end-user is paying a subscription fee for the services you have offered. What you ar
@Leonídia.Deezer Deezer Desktop 5.30.590 Just tested the previous comment:As you can see below, I’ve “hearted” two tracks from the album; one of which is was added 2022, the other 2019... ...and only the one added 2022 has shown up (on the discog album). I’ve repeated this for those added today and others from 2019, and none of the ones added 2019 show up - which makes sense from what can be seen so far. So the issue, in this case, seems to relate to the source album being updated in some way and links being broken. I say in this case because I still think there is an issue relating to tracks physically dropping from playlists, just haven’t got evidence for this yet. Deezer Desktop 5.30.590
Just an example of songs that came up via Flow without a heart while playing, despite still being found in my favs. I've 'hearted' them again. Just weird and frustrating. @Leonídia.Deezer This is the same issue transposed on onto the favs section. It seems like the issue doesn’t relate to the tracks disappearing, but the “heart” and “tick” icons not registering at the album source and then not refreshing… or something like that
Hey @Anon that is amazing. Great work. Please do share with us as soon as you notice some tracks are missing from your playlist. That was I can open an investigation and our developers can deep dive on what is happening. Take care. Deezer Desktop 5.30.590Deezer Mobile 7.0.33.70 Checked playlists today and all tracks are present, none missing, but found something that is related:Below is my playlist and this album is already downloaded and found after row 1,480, but if I go to the album page it says I don’t have this album in my playlists. If I try to add the tracks to my playlist it says they are successfully added... …and if I then search that album in my playlist, as you can see below, the tracks I added now exist twice in my playlist. Additionally, if I go to the album via one of the downloaded tracks in my playlist (in this e.g. I tried Iceland Moss), and try to add Iceland Moss into that playlist I’ve just been redirected from, the track is still added, which means it’s def
@Leonídia.Deezer Yep, will do. I’ll provide whatever findings I discover whatever the case. I’m experienced in troubleshooting so totally open to the possibility I prove my own theory wrong here, but there’s definitely some incongruity occurring - whether by cloud/cross-app synchronisation or some other discrepancy. Whatever the case may be, once I have some tangilble info/data for devs to explore, I’ll ref you back into this thread. Until then, all the best and take care ^ ^
@Leonídia.Deezer I’ve created a system of pulling the main playlists and checking the numbers now, which I’m going to track probably monthly, but if a track is found missing in the first month I’ll go down to weekly. Also have a hard-copy of the original list of tracks so any new tracks being added will considered in the numbers so as not to distort the data - but also, vice versa, will be able to see exactly which tracks went missing, add them back in, and log the tracks that went missing.Now we’ll see if it's the case that tracks are completely disappearing from the playlists, or if this is a more nuanced issue like cross-platform synchronisation, or similar. To those having issues with favourites, I can’t do this check against my own favourites because I use “favourites” differently, but it’s essentially just a playlist too, so this process should validate favs going missing too.Hopefully I’m proven completely wrong but at this point I’m doubtful - given it’s not just me noticing
@Leonídia.Deezer Thanks for the reply. You are correct, none above 2,000. However, tracks keep disappearing. On the same day I wrote that reply I found one track that had been removed from my Chill playlist that has been there forever… Deezer does allow users to export files to another source so you do already have this capability. Notwithstanding I am working on a solution on my own to track my files and I will be building a report on tracks going missing (which I’ll happily publish) because it’s simply not the case that it’s “all good there”.. it’s not all good whatsoever when your users are losing data unnecessarily, but if I can help I will.
I am becoming increasingly frustrated with this issue, which I have now been suffering for years. If you guys won’t take this seriously, serious music fans will eventually leave. I listen to thousands of tracks per month across multiple platforms and add only a few select tracks per month.When one disappears, how is a person reasonably meant to find it ever again? Luck?? And how should they know to re-add it when they don’t know it’s disappeared until some random chance moment that it features again but they find it’s no longer in the playlist???Your support page states;“This can happen if licensing agreements with the artist, label or right holders have changed.“But the tracks going missing are still available to re-add to the playlist and aren’t greyed out due to some licensing issue. This suggests there is more to the issue than your support page is letting on and, seemingly, suggests you’re making excuses on your support page for a known issue.Could you clarify how and why lic
Did you have the songs downloaded already? I found it doesn’t resize load them once you switch to HiFi. On iOS you can see either HiFi or HQ on the album art signifying the quality. I did have them downloaded, but I completely wiped the data and cache and moved Deezer from internal storage to SD… You raise a good point re: HQ/HIFI on the album art.. I've checked and every track is coming up HiFi. This should make me feel better, but it makes me even more suspicious. I've put it in offline mode and HiFi disappears... This doesn't mean much because it's an icon that needs an Internet connection to validate itself, I'm assuming. Anyway that icon is largely irrelevant when we know the files are around 5MB big on average... Deezer really needs to clarify this... I mean, what's the point in downloading 5MB and then streaming 25MB per song? (average FLAC size)? That would mean you only save your data by 16.6% by downloading the song...? It makes no sense. What do you have to say about this@
I'm talking about the updated app no offense, but your commentary isn't helpful here… I'll wait to hear from Deezer
If you are using the latest desktop version 4.17.21, you don’t have to guess if you are listening to a HiFi or only a HQ stream, because it shows the current audio quality of each track in the play queue view in the lower left corner of the album cover. Note that Deezer’s HiFi catalogue is almost as big as their general one, but you may have downloaded some albums which are not available in FLAC format yet. Sorry, I should have clarified; I'm talking about mobile. On desktop it's clear to see the tracks are flac... But on phone it looks like it's downloading MP3s.. How do you know when it's streaming hifi if its downloading mp3? See the point I'm making?
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