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New logo: Explanations 💜

  • 10 November 2023
  • 528 replies
  • 12345 views
New logo: Explanations 💜
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528 replies

A
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Userlevel 4

Not sure if you guys agree with me but posts suggesting other platforms aren’t really helping.

If anything, we’re criticizing the major update because we care, we love Deezer and we believe it was the better service. 

In my opinion, Deezer was superior to Spotify, Tidal, Apple music and all other streaming services; too bad the last update messed things up not to mention the obnoxious way of handling things by the management/team….

I’m sure they realized they screwed up big time, whether they’re gonna step on their ego and rollback is yet to be determined.

Keeping the pressure and constructive criticism is the only way to go.

I disagree in regards to suggesting other platforms. Deezer already stated that their new direction/style will be present in future updates. 

So, for those who just don't vibe with the updated experience, moving to another platform is unfortunately the only real option. 

And as you say, many people are criticising this because they care, however Deezer has shown no willingness to change course. 

If we want to be truly helpful, we have to stand by our words and show developers what their customer base feels, even if that means suggesting/moving to another service. 

P
Rank

Family subscription canceled. Goodbye.

BigFKahuna
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Userlevel 4
Badge +3

Not sure if you guys agree with me but posts suggesting other platforms aren’t really helping.

If anything, we’re criticizing the major update because we care, we love Deezer and we believe it was the better service. 

In my opinion, Deezer was superior to Spotify, Tidal, Apple music and all other streaming services; too bad the last update messed things up not to mention the obnoxious way of handling things by the management/team….

I’m sure they realized they screwed up big time, whether they’re gonna step on their ego and rollback is yet to be determined.

Keeping the pressure and constructive criticism is the only way to go.

This is certainly one of the more constructive comments in this diatribe of emotional responses, threats and bullying attitudes. 

For me, I am not really happy with the recent updates. Not yet a deal breaker to leave Deezer, but honestly I do not know what kind of audience is being targeted here, perhaps more of a Spotify crowd? The appearance of the platform is not to my taste. Maybe focus groups indicated otherwise in the beta testing and development of all this. The next few months will more accurately show what the masses have to say, both in terms of lost subscribers and new. As well as subscribers that show less activity on Deezer, indicating that perhaps other platforms are being explored. I still pay for Apple Music but rarely use it as it does not truly stream lossless in my system due to the Airplay 2 issues. 

What is more important for me? The ability to stream in at least CD quality. Better integration with other systems, such as KEF Connect or for that matter better functionality of Deezer Connect to control via WiFi other streaming systems. Why does Spotify or Tidal Connect work on my LS60’s, but not Deezer? How about being able to choose original rather than remastered albums and tracks. Maybe a feature that shows the amount of compression in a recording. If Deezer cannot increase playlist track limits, how about the ability to shuffle a user defined group of playlists. Just some features that might add some cred to entice serious listeners and reviewers. No streaming service is perfect, they all have pros and cons. 

If one attribute that Deezer is going for is diversity, there sure seems to be a lot of divisiveness created with this latest release.

BigFKahuna
K
Rank
Userlevel 4

Not sure if you guys agree with me but posts suggesting other platforms aren’t really helping.

If anything, we’re criticizing the major update because we care, we love Deezer and we believe it was the better service. 

In my opinion, Deezer was superior to Spotify, Tidal, Apple music and all other streaming services; too bad the last update messed things up not to mention the obnoxious way of handling things by the management/team….

I’m sure they realized they screwed up big time, whether they’re gonna step on their ego and rollback is yet to be determined.

Keeping the pressure and constructive criticism is the only way to go.

A
Rank
Userlevel 4

Since moving to Tidal, I've found new music that Deezer just never seemed to suggest to me.

Honestly, I think I'm now glad about this whole thing. If they hadn't given me a reason to switch, I'd still be getting served the same stuff. 

B
Rank

In case anyone wasn’t aware (like me until just now) there was a new Discovery Radio feature in Apple Music added a couple of months ago that looks interesting, it’s an endless algorithm generated playlist like Flow albeit not definable by mood or genre  

Might be of interest to those in the Apple eco system if feeling alienated by the new design.

MrHaroldA
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Userlevel 4
Badge +1

Can you please explain to my wife that you are not a dating app. This has caused several problems in my household and I am currently sleeping on the sofa. 

I don’t like the heart, but if something like the icon of an app on your phone forced you to sleep on the sofa you have way bigger problems.

C
Rank

Can you please explain to my wife that you are not a dating app. This has caused several problems in my household and I am currently sleeping on the sofa. 

 

Change the logo and the notification icon for the love of relationships please. Whomever made this decision needs their head seen too.

lyd
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Userlevel 5
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How is that rebranding coming along?

I can see you are drowning in new paying subscribers….. xD

honestly, the way you treat your (ex) paying customers, you deserve so much worse..

but time will fix this, you underestimated your paying customers.

people are just sick and tired of companies telling us to just accept it or go somewhere else.

we go elsewere and the numbers reflect it.

 

show some BALLS and show the numbers of paying customers that left, and paying customers you gained.

I BET you don’t even dare.

 

M
Rank

BRING THE OLD LOGO BACK!!! WTH?🤦‍♂️ 

D
Rank
Userlevel 2

Someone mentioned the new logo looks like a bat, now I can't unsee it 😅. Please, take the bat away and bring back » shuffle my music! «

B
Rank

The rebranding makes no sense, the only community that might go with it are young kids and that totally isn’t Deezer’s demographic nor will it ever be.

All you’ve done is alienate the vast majority of your existing user base with the strong likelihood of putting off  potential new subscribers as most aren’t going to relate to such a garish and shouty UI (and don’t get me started on the dating app heart icon).

I don’t get it, it’s so wide of the mark in terms of connecting a relationship between user and product it’s completely nuts!

 

T
Rank
Userlevel 3

My annual sub hasn't even expired yet, but this 💩 show of a rebrand and the arrogant dismissive responses from Deezer have made it far easier to stomach the additional cost of a new sub elsewhere.

 

T
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Userlevel 3
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Post deleted. Apologies - I was mistaken.

K
Rank
Userlevel 4

This didn't age well…

 

 

Now we know who’s behind that silly new logo. If you know what i mean…. 

T
Rank

Mac users have noticed it: you can’t drag the app unless you clic between the search (that has no visible borders) and the user icon

 

So I took sometimes to notify deezer of the issue… and the response was “Application design changes are not possible.” and a bunch of completely unrelated “solutions” like “check the antivirus”.

 

Of course design changes ARE possible… have you lost you git ssh key and you can’t access the source code anymore ? Jeez.

 

I mean WTF… if you really want to get rid of us at least pretend you care like “we’ll investigate” or something.

I
Rank
Userlevel 1

I have been an user of Deezer for more than 5 years. The new logo is dump, it looks like a dating app on your phone, and being purple it suggests even more. The previous logo was perfect, as it represented music and sound quality, since Deezer was among the first to introduse loseless quality.

The new app UI is also completely out of any general guidelines for making a good design. Crowded, with unsuitable fonts, while combinind unrelated fonts. The desktop version of the app for MacBook is even worse. Sometime empty space in an app is there for a reason, to visually froup elements by logic and put accents on a few things that matter the most in the current app mode/page. You have put accent on everything and it is hard to concentrate the eyes on the things that matter. Who has done this has absolutely no experience and clue with what a good app should deliver as an user experience. Who chose this font for album titles? It looks like the old Comic Sans when the first PC appeared and people were experimenting with it. 

 

Loved you service, took the high-fidelity package long time ago. Now it is a mess done for the sake of doing something new, not for offering a better experience. 

R
Rank
Userlevel 1

I've been a long time Deezer user and I have always found the Deezer experience superior to Spotify.

However, to me, the recent overhaul of the app is nothing short of appalling. The purple theme all over the app, the dating-app-style Deezer icon, the kinder garden style iconography and ditto font, it resonates with me in a very bad way. I feel they really took pushing all this diversity and inclusiveness stuff to the next level and a step too far. Completely uncalled for. For me it's all about the music, nothing but the music.
Add to that the fact that Spotify has vastly improved UX-wise over the past years, I really feel I have no other option but to switch back to Spotify.

Bye bye Deezer, at least for now.

T
Rank
Userlevel 1

I switched from spotify because i didn't like it anymore and came back to deezer. It was a reliëf to come back. A month later deezer switched to the New UI. Now it is even worse than spotify. What is wrong with a simple and good UI. Just let the user decide what hé wonts.

This is really a missed chance 🤷‍♂️. 

J
Rank

The new UI is AWFUL! – it looks like a grade school child designed it for a children’s project. It’s intolerable. The old interface was sharper and more modern, please bring it back. I would be embarrassed to recommend this new version to anybody. Looks like a joke.    

J
Rank
Userlevel 3
Badge

This didn't age well…

 

S
Rank

In “Live the music with Deezer 💜” post, (which is blocked for new replies, and any page after 1st takes you to “Page Not Found” page)

Jaime. wrote:

“ Deezer is committed to intensifying its user experience and app design to inspire and empower music enthusiasts. The goal is to encourage fans to “live the music 💜” by providing them with personalised experiences that match their unique tastes and preferences. “

 

Now, how can I enjoy my personalized experience with my unique taste and preferences when there is no options for any of that!  (can’t change logo, color, font, font size or arrange stuff…)  come on Deezer team, stop with this nonsense. If you are so stuck up with this new redesign, then at least let me have an option to choose a different theme or make the app customizable to my liking.  So far I am very disappointed and seriously considering canceling my subscription.

T
Rank

New updates are awful. I mainly used the shuffle all playlists option for my daily listening and that feature has been elimimated. 

S
Rank

The new logo has the color of the peace and Christianity movement in Germany. While I don't have a problem with these ideas, the logo is too political for me when I simply want to listen to music. The old logo was much better.

D
Rank
Userlevel 4
Badge

Hey deezer, where did all of those threads of negative feedback go, you requested feedback in the play stores review via Deezer community. Didn't like the feedback then deleted it.

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