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F.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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393 replies

Pia.Deezer
Userlevel 7
Badge +3

Hello @qwertyfinger we are sorry to hear that. 

Could you please perform all of these troubleshooting steps again - in the order mentioned:

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.

  1. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Disc Usage>>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

If you have any further issues, please let me know :slight_smile:

Q
Rank

@Rudi After installing the latest version, app keeps constantly crashing on opening. Previously I couldn’t use it properly offline, now I can’t use it at all.

Rudi
Rank
Userlevel 7
Badge +7

Hi all,

Thank you for your input and patience. Could you please download and install our hotfix version 6.1.18.113 and let me know how it performs? Also, does the problem happen with random or the same songs?

J
Rank

I have deezer family, my problem is that all the songs from my mp3s that are listed in a playlist are not downloaded with the rest of the songs in the downloaded playlists. This was possible before but not now.

M
Rank

I am unable to access my downloaded songs when I am offline. I keep getting "Error loading content". I have read your fix to clear cache but this delete all my downloaded music. Honestly there should be a better way to fix this problem than deleting my over 3000 songs and downloading them all over again. It costs money. 

Rudi
Rank
Userlevel 7
Badge +7

Hi all,

Thank you for reporting the offline/downloaded issue to us, our devs are working on it. Please check for app updates, and if there isn't any for you yet, try changing the audio quality settings to Balanced and redownload the tracks :thumbsup_tone2:

E
Rank

No me cargan las canciones que ya descargue. Que sucede con la App? Si se supone que, si uno descarga las canciones o álbumes y sin datos o Internet la puede seguir escuchando. 

 

N
Rank

I have the same problem, not sure since when.. I found out that most of my 4g abonnement was toen because of deezer over the past few days.. 

J
Rank

Also same issue, can't listen to downloaded songs in offline mode. This is the error:

Please advise

S
Rank

Same problem here since Saturday, I think there's an issue with the update and hope it gets sorted quickly 

G
Rank
Userlevel 2

Hi yep having same issue,  all was fine yesterday now, if off line get message.

Error : failed to play.

You can't access this content as the app is currently disconnected .

What can I do to change this.

Have logged out and back in several times and still not working

 

Not happy paying for service I cannot use :(

 

 

N
Rank

My app is was fine 2 weeks ago was fine could play my downloaded songs with no problem without internet but now will not even load if I don't have internet signal. If I start playing while I have Internet it starts to play but as soon as I go offline it freezes after 3 songs.

I have android(Huawei) with the version 6.1.18.94 and have also upped the cache limit and do not use sd card

R
Rank

Ever since the update I can't play any of my downloaded songs offline

And on my deezer app it no longer shows the "my music" option there at the bottom 

Can I get help on this

All my songs were downloaded -I didn’t trellises the app changed this. Just check they all downloaded. 
Or what worked for me before was turning offline button on settings on & off

R
Rank

On my phone - the recent update caused all the songs to not be downloaded. So I re downloaded them all and it worked. Worth checking!

T
Rank

Ever since the update I can't play any of my downloaded songs offline

And on my deezer app it no longer shows the "my music" option there at the bottom 

Can I get help on this

J
Rank

Buen dia estoy ingresando ñara escuchar mi musica y no me deja en estado de desconexion solo me deja escuchar con conexion a wifi y a mis datos , y mes a mes medebitan de mi tarjeta de credito , me ayudan a solucionar mi problema ....gracias

A
Rank
Userlevel 3

Since the update, I can’t access any song if I’m not on wifi or using mobile data.

 

What you’re suggesting is that we clear cache and download all the songs in our playlists again…

 

Is there any other fix than this?

J
Rank
Userlevel 1

Ya me ha pasado varias veces esto. Necesito una solución que no vuelva a fallar. Gracias

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