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Answered

Carplay

O
Rank

Hello, since the last update I have black screen on carplay. My car is toyota camry.

thanks

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Best answer by baksa 15 June 2024, 09:36

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21 replies

GropplerZorn
Rank
Userlevel 7
Badge +17

hey there @Offliner 

what troubleshooting steps have you taken thus far?

check the port for lint/debris? try a different cable? reboot phone and/or head unit? set up CarPlay again?

G
O
Rank

hello @GropplerZorn Carplay is working fine, all applications are running well except deezer which is blackscreen

Leonídia.Deezer
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Userlevel 7
Badge +6

Hi @Offliner, thank you for sharing your experience with us, and a big thank you to our Super User @GropplerZorn for the help.

Indeed, this is a bug that occurs when connecting the phone to Carplay without a network.

Our team is actively working on a fix.

Please keep an eye out for the next update.

Thank you for your patience.

O
Rank

@Leonídia.Deezer , thank you will be waiting for the next ipdate.

B
Rank
Userlevel 1

Hello, same situation here from last update. Wifi connected and even with 5G network still a black screen. Try to restart phone same after restart. I can play music, it show song that playing but main menue is black. Car is VW Arteon.

O
Rank

@baksa hello I even deleted deezer and installed it again, restart device, restart the car, everything has been done same issue. They said the issue is with the recent update and we need to wait for the fix to be released.

Jekaboom
Rank

Same issue here since last update. White screen only in carplay. All other carplay apps work and deezer worked perfectly until recenr update

awesomemac
Rank
Userlevel 7
Badge +5

@Jekaboom, @Offliner and @baksa, are you using the Deezer beta or the official release?

O
Rank

@awesomemac official release published two days ago

Jekaboom
Rank

@Jekaboom, @Offliner and @baksa, are you using the Deezer beta or the official release?


official relase published on app store (version 10.14.0 / 10.14.0.1)

 

awesomemac
Rank
Userlevel 7
Badge +5

Mmm, I have the same update, will try soon….curious if I have the same issue.

B
Rank
Userlevel 1

I use official release. Issue is still here. Hope for update soon.

Leonídia.Deezer
Rank
Userlevel 7
Badge +6

Hi @Offliner @Jekaboom @baksa, as I mentioned before, this is a known issue, and we expect to release a fix in approximately two weeks.

Thank you for your patience and understanding.

O
Rank

I back to Apple Music since i cannot wait another two weeks and Apple music is cheaper by half. 
 

thanks

GropplerZorn
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Userlevel 7
Badge +17

Explore Season 2 GIF by National Geographic Channel

G
B
Rank
Userlevel 1

Update arrived, for me, problem solved. Thanks for quick solution

awesomemac
Rank
Userlevel 7
Badge +5

If @Offliner had a bit more patience, than he/she could update Deezer...but he/she’s gone…..🤣

O
Rank

@awesomemac to be honest i was going to replace deezer with apple music long ago since they doubled their prize in my country, I used to pay 7 $ and now i pay double, apple music charge me 5.5 $ and their carplay features is more rich than deezer. But i think this issue was enough for me to decide and leave you guys 😬

awesomemac
Rank
Userlevel 7
Badge +5

This I can understand.

May I ask which country @Offliner ?

O
Rank

@awesomemac from Jordan

Leonídia.Deezer
Rank
Userlevel 7
Badge +6

Hi @Offliner sorry to see you leaving us. Hope we can see you back some day.

Did you had the opportunity to test the fix we have launched? 

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