Android app crashing constantly

Hi @awesomemac and @Nina Nebo thanks for steeping in and helping our users.

Hi @Tomasz @Christina Sangiorgio Galli @isteen indeed we have similar reports from other users, most of them using Android 13, some 12. For that a big chunk of them are using Samsung devices.

Our developers are aware of this issue and trying to to tackle it. But no main cause was yet found.

We thought the main cause of the crash’s can come from the new features introduced in Android 13 on optimization of the battery. And this already comes from previous versions. Check here - https://dontkillmyapp.com/samsung

So we are asking to our Samsung  users to try this:

1)
- Open your phone settings > Applications > Deezer
- Check that Remove permissions if app is unused is disabled. If it's enabled, disable it.
2)
- Open your phone settings > Applications > Deezer
- Select App Battery Usage (you may need to tap on Advanced Settings to find it) > Unrestricted
- Open Deezer, then test a playlist

If the issue continues, do as follows:

• Open your phone settings > Battery and Device Care
• Tap on Memory > Excluded apps > + > Deezer > Add
• Restart your phone
• Open Deezer, then test a playlist

But if you are using other brand phone with Android 13, you can try this:

Can you please follow all these steps:

• Open your phone settings > Applications > Deezer
• Select Battery (you may need to tap on Advanced Settings to find it) > Unrestricted
• Open Deezer, then test a playlist

For some users, the crash seems to be connected to specific albums with special characters when they perform a search and open an album.

Would be great to hear from all of you with some more inputs about this, share some videos and always with that - version of Android, version of Deezer, brand and model of the phone impacted.