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Answered

songs disappeared

  • 10 October 2023
  • 6 replies
  • 72 views
A
Rank

I re-installed the app on a new phone and most of my songs are gone. How can I get them back? It happened before but I can't remember what I did to fix it🙈

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Best answer by awesomemac 10 October 2023, 21:51

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6 replies

awesomemac
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Userlevel 7
Badge +5

Thank you for your suggestions. I got my songs back!! 🥳

Logged in with my old email and remembered the password and they are all there again!

 

Perfect! Nice to know and thank you for telling us this 😀 Not all the time, but most of the time it’s an old email address that has been used.

Enjoy the music again.

A
Rank

Thank you for your suggestions. I got my songs back!! 🥳

Logged in with my old email and remembered the password and they are all there again!

A
Rank

They were in my favorites. Mostly downloaded of not all. 

 

I had to reinstall the app. 

 

If I login using my husband's email I can switch profiles to mine but the songs are still not there. Surely if I can get to my profile like that then the songs should be there?

awesomemac
Rank
Userlevel 7
Badge +5

The songs that are missing, are those downloaded songs or songs in a playlist?

If you use another phone, tablet or pc, are your songs also gone there?

Is it possible that you are logged on with the wrong account?

A
Rank

Thank you. I'll have a look. I have 2 accounts on our family subscription. But neither have all my songs 😭😭

Nina Nebo
Rank
Userlevel 7
Badge +12

Hi @Anne Archibald !

 

maybe link below can help you

Where Has My Music Gone?

https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323

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