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haven't been able to use my Deezer for months

  • 23 February 2023
  • 4 replies
  • 36 views

 

Going into the app today it won't load my profile and asking me to 'Secure my account', but when I go to page adding my email and password it just says 'error occurred', password correct , have uninstalled and reinstalled app, have logged in and out. Has been happening for ages so it's not a server issue. 


4 replies

Hey @May.Knight 

Which app on which device is it specifically?

Android, iOS, Desktop (Windows, Mac)?

Userlevel 5
Badge +6

Can you please send the screenshot of the issue as well @May.Knight ? 🤔

Thanks! 

Hey @jonathan.deezer this is happening to my account now.

Userlevel 7
Badge +7

@Short Straw could you please send us a screenshot with the error message in order to investigate?
Thanks :)

 

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