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Answered

cancelling an account with the free service

  • 20 October 2023
  • 5 replies
  • 52 views

Hi. I have mistakingly made two accounts on Deezer. One paid subscription with my music on bit the email address for that one is old and running out of space. I want to change the email address to my newer email, but that was declined as I had accidentally opened another Deezer free account with it. So I think I need to delete my free Deezer account but can't see how? Is this what I need to do to be able to use that email with my paid freezer account? Help!

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Best answer by Nina Nebo 20 October 2023, 14:11

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Userlevel 7
Badge +12

 

Hi @Charlie Kenobi !

 

here is helpful links

 

Delete Your Deezer Account

https://support.deezer.com/hc/en-gb/articles/201168742-Delete-Your-Deezer-Account

 

Change Your Deezer Username, Email Or Password

https://support.deezer.com/hc/en-gb/articles/360009302738-Change-Your-Deezer-Username-Email-Or-Password

Hi. Thanks for this. But the delete instructions don't seem to work to allow you to delete a free account. The only option I have when I get to manage my account is manage my subscription. And I don't have one so it simple says I'm enjoying Deezer free at the moment. 

 

Do you agree that I need to delete this account in order to use this email address with my paid Deezer account?

Userlevel 7
Badge +12

 

Hi. Thanks for this. But the delete instructions don't seem to work to allow you to delete a free account. The only option I have when I get to manage my account is manage my subscription. And I don't have one so it simple says I'm enjoying Deezer free at the moment. 

 

Do you agree that I need to delete this account in order to use this email address with my paid Deezer account?

Yes , I think so 

 

 

So my question is then, how do you delete a free account that has no subscription?

Userlevel 7
Badge +12

 

I see on web Deezer Desktop

    https://www.deezer.com/

in account settings I can delete my account 

 

but on Deezer app which I downloaded for PC don’t have that possibility

 

 

or you can contact Deezer support or chat

https://support.deezer.com/hc/en-gb

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