include
Answered

account in listening mode on another device, how to solve tgis?

  • 22 September 2023
  • 3 replies
  • 33 views

Morning! I have premium subscription and the only one who use it. For few days I see “your Deezer account is currently in listening mode on another device” I m try to change password access and email access but not getting code on my email after several attempts. Pls help how to resolve. Thanks 

icon

Best answer by Nina Nebo 22 September 2023, 10:36

View original

3 replies

Userlevel 7
Badge +12

Hi @Kristina.Oberemko !

here is helpful links

 

Account Being Used On Another Device

https://support.deezer.com/hc/en-gb/articles/360001430465-Account-Being-Used-On-Another-Device

 

 

Suspicious Activity On Your Deezer Account Help

https://support.deezer.com/hc/en-gb/articles/360001425809-Somebody-has-taken-over-my-account

 

Contact Deezer

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

Thanks a lot for reply, I already checked all links. Didn’t find how to solve the issue that trying to change my password - I m not getting security code on email. Could you please kindly guide on this. Many thanks!

Userlevel 7
Badge +12

 

here is helpful link 

 

Change Your Deezer Username, Email Or Password

https://support.deezer.com/hc/en-gb/articles/360009302738-Change-Your-Deezer-Username-Email-Or-Password

 

or contact Deezer support

Deezer Support.

Reply