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Hello, I have a family account that I revew every year with a gift card.

I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account.

I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….)

Would it be possible when I pay to get both my playlists and my “family” back?

 

Best reagrds

 

 

Hi ​@LaurenceV !

When your subscription expire, your account will revert to Deezer Free .

In your case you need take Deezer Family again and do everything like in in the beginning : add members and download playlist again .

To avoid this, as you know, you need to renew your subscription on time ! 

 

Hello, I have a family account that I revew every year with a gift card.

I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account.

I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….)

Would it be possible when I pay to get both my playlists and my “family” back?

 

Best reagrds

 

Hello Laurence,

I understand the inconvenience you've experienced with your Deezer Family account renewal, especially regarding the re-invitation of family members. To address this issue:

  1. Renewal Timing: Ensure you renew your subscription before it expires to maintain uninterrupted access for all members. Setting a calendar reminder a few days before the renewal date can be helpful.

  2. Re-adding Family Members: If the subscription lapses, family members may need to be re-invited. You can send them new invitations through your account settings. Detailed instructions are available on Deezer's support page:

  3. Password Recovery: For members who have forgotten their passwords, they can use the "Forgot Password" feature on the Deezer login page to reset it.

  4. Contacting Support: If issues persist, reaching out to Deezer's Customer Support can provide personalized assistance. You can submit a request here:

By proactively managing your subscription and utilizing these resources, you can ensure a smoother experience for you and your family members.

Best regards,

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