I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account.
how do I get this sorted out? Any info please.
Hey
Did you upgrade with Apple?
I’m on an iPhone 12mini so I believe so.
There are always problems with the upgrades completed at Apple. Please cancel it at Apple - you will find the link in the confirmation email. You can then go to deezer.com and book the upgrade directly with deezer.
I’m pretty sure I did the upgrade through the app but paid for it on my Apple Pay
Does it mean that I will have to pay for the subscription again?
If you booked with Apple, you can cancel and get a refund.
You could also get help from support who can look into your account:
→ https://support.deezer.com/hc/requests/new
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
