My playlist is only playing a few lines of each song and blurring into a few lines of another song. It’s on a loop like snippets of 9 or so songs that never end. How can I hear each song on my playlist in it’s entirety? This is driving me to madness!
If this can’t be fixed I want my subscription canceled, as this is my second attempt for help and I only subscribed a few days ago.
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Hey
It sounds to me like you're using a free account. Did you check that once?
Please take a look at the settings (gear wheel top right), what is mentioned below your Deezer name.
I have a “Premium” account. I switched from free to premium on Tuesday.
I was originally on a premium account but the service was so bad I switched to free. I recently decided to try premium again. It is without a doubt worse than the free account.
People often create a new account by mistake when resubscribing.
But if you are sure that you are logged in with the correct account that you used for subscribing it could be a problem on your account.
Please contact the support team for help.
https://support.deezer.com/hc/en-gb/requests/new
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