Hello @James Deale 

First off, I suggest you edit your post to remove the personal information. This is a public forum and disclosing this info is ill-advised.

Second, the majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

Lastly, please contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

G

Thanks for you help much appreciated,will contact them