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Topics started by alexandrovici

2 Topics

A
Runaway Baby
alexandroviciRunaway Baby
posted in Features & Feedback

Bad customer support experience

Hi,Did anybody had to open a ticket to Deezer support and had a bad experience with them ?On short, I opened a ticket related to Flow not working. I had the same songs played over and over again. About twenty or something like that.In the ticket, I mentioned that I have the same problem on mobile, Windows app and web. They obviously asked for app versions and after I provided them the version of each app (Android and Windows) they closed the ticket by saying that I do not use an official app. I had to figure it out that they were referring to the Windows app which, indeed, was old. I was left speechless.They totally ignored the mentions about the Android app and web.This is how the support “works” nowadays ?

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Jaime.Deezer
Community Manager
5 months ago
A
Runaway Baby
alexandroviciRunaway Baby

Add button to disable recommendations and bannersIn discussion

Lately, I saw that “we got” recommendations (on Android for now) and I’m frustrated that I can’t turn them off. Like the settings for privacy, where you can opt out for promotions, offers by mail/push/SMS, etc.Here - LINK - a user reported a bug and it’s still not fixed.Here - LINK - another user complains about those banners. I’m really frustrated with these annoying banners, so please, at least add a button in the settings to disable any kind of banner/recommendation.I’m paying a subscription for this reason, to not be distracted by useless recommendations and banners. If I would use the Free plan, then I would understand the banners.But if I’m paying for it, I expect to have a “clean app” without annoying stuff.

3
Rafael.
3 years ago
TERMS OF USE DEEZER COMMUNITY SITE