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Replies posted by Deano12345

3 Replies

M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind.  I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email.  That’s false advertising then . Perhaps contact them and see if they can sell at $2 increase only for 6 months. Cancelled instead 

69
A
Tiny Dancer
1 year ago
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind.  I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

69
A
Tiny Dancer
1 year ago
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

Just read a similar email. I'm on a family plan which is apparently going up by £3 per month! So it's gone from being one of the cheapest services to the most expensive.   Terribly worded email from Deezer with the price rise mentioned in the last paragraph.   I suspect there will be a lot of cancellations as a result of this. I'll be one of them. My family account has also gone up by £3 per month even though the email states it will rise by £2 per month. I still dont have access to the hifi option either so im paying more and getting nothing better for it!

69
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Tiny Dancer
1 year ago
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