🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)
Hello @leonardooz thanks for sharing all the details. I have requested to our developers to raise a new incident. Please reach out our Customer Support, sharing the link of this thread, the video, details about your devices and OS, Deezer version so they can link to the incident. Done.Request number is 7242588.
Hi @leonardooz apologies for my late answer and thanks for sharing the issue on a video. I have already shared it with our developers to further investigations. Please confirm to me the following points: Is the issue still occurring Device, model and OS of the phone you are using Deezer version installed Does the Queue disappears after couple hours, 1 day, 7 days - Did you notice the amount of days/hours you need to be off to have that happening? Looking forward to hearing from you. Hi Leonídia. I am glad you saw the video of the issue. The problem remains. I use two mobile phones, Galaxy S22 and Galaxy S10e. The problem happens on both models. Android 12 on both devices. Deezer version 7.1.4.88. The queue disappears regardless of how much time I am off. It has disappeared after 7 days off. It has also disappeared after less than 24 hours off. So, no rule on that matter.
Hello @leonardooz could you try these steps: Make sure you have activated auto-rotation on your phone settings When you open Deezer app, try to rotate from vertical orientation to horizontal and then back to vertical Let me know the outcome. Also, could you please record a video of the issue showing the queue list disappearing. The problem remains. I am disappointed as a HiFi user. The queue keeps disappearing. I recorded a video of the issue. You can see it here. Recording of the problem of queue disappearing
Hi @leonardooz Yeah, no problem, please let us know if you are still struggling, hopefully everything will be running smoothly now! 😎 As a user that loves music too, I feel you! Building a nice queue with great music, it should be able to stay in there to enjoy it 🎵 Thanks! 😄 Problem not resolved. The queue I had disappeared all of a sudden.
Ok. I will let you know if the issue happens again. If it does, I will attach screenshots here. It is actually a very annoying problem that didn't happen in the past. I am a Deezer HiFi subscriber but I have even considered unsubscribing because of this issue. You build your queue (called Waiting List in the app), start listening the songs and, when you open the app the next day, there is no queue at all.
Hi @katro! The team know about this issue, but they don’t have a date when that will be solved for now. I’m really sorry about it. 😔 Any updates around that I will let you know. 🤞🏽 I have the same issue. It has been happening for a few months. I open the app and no queue appears at all.
@Johnathan Finotti sure.I don't mean playlists. I mean turning the queue available offline. For example: every Friday Deezer has "Friday releases" (not sure how this is named in the english version of the app). I put a screenshot here. I am not able to turn it available offline. Another example is: I can build a Queue by searching multiple songs and selecting "Play next" or "Add to queue". I can't turn that queue available offline unless I create a permanent playlist. PS: I am a HiFi subscriber.
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