The song that impacted you the most -THE THREAD 🔉
I supplied more info to support and haven’t heard back in 8 days. Is this normal? I’m trying to help point out a bug in their system, and instead I’m being ignored. Feels very unprofessional.
Hi @GropplerZorn. Fair point, I edited out my email address above. I confirmed with Apple that the email address in use on the trial is the same one as my Apple ID, and the same one that I’m using to log into Deezer.At this point I’m just trying to report a bug. The cost for the additional two months isn’t that big of a deal to me. But I’m disappointed in the Deezer support staff for immediately throwing this back onto Apple, when there’s clearly a disconnect here. If I ran into this issue, clearly other users will as well.
I spent 20 minutes with Apple - chat transcript below. They’ve confirmed that the trial is active and this is a problem with Deezer’s subscription code implementation. Where can I report a bug? 07/21/2022 1:02 PMYou are chatting with Lina. Your case number is 101755860528.Thanks for contacting Apple Support. My name is Lina. How can I help you?Max, welcome to Apple Support we hope that you have a good one! We really appreciate all the Information that you provide to me, it’s really helpful to start the case.Hi there. Did you see the initial chat?Oh no Max, sorry but no! Do you've the Case ID by any chance.Order MQKNG1WNQ0 - Deezer is saying that the trial has expired already. But it should be valid until SeptemberCase 101755860528Thank you so much for the Case ID, allow me just a moment please!1:07 PMSystem MessageJust a few moments.1:08 PMMax I'm tried to check the Case ID information but the once that you sent is the one of this interaction not the one from the previous advisor. Bu
This isn’t answered or resolved - I didn’t mark it complete. I see no way to find that apple user ID email address.
Thanks @GropplerZorn. I did contact Deezer Support and unfortunately they weren’t able to help, saying that this was an Apple issue. I disagree, since it’s showing as a valid trial through Apple. Seems reasonable for Deezer to honor that. I’ll try your suggestion about finding the appleid.com login address.
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