🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)
What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported. S. Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! Thanks Yula, how can I contact support? S. After a couple of MONTHS that my problem with Deezer on iPhone is still there and NOBODY from Deezer helped or replied, I have decided to unsubscribe and moved to SPOTIFY.Now my family can listen, all together, our preferred music when traveling by car and with SPOTIFY.So if you want to solve your problems with DEEZER do not rely on their support, just subscribe a different service. S.
What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported. S. Hey, apologies but we can not reproduce the issue, can you send the API you send here to Support, cause there they will have also more access to your account? We work hand in hand with support and there are issues that is better to try and solve with them! Thanks Yula, how can I contact support?S.
What is the purpose of this community? getting help from Deezer support? After MONTHS nobody took care of the bug I have reported.S.
Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw? Nobody took care of my case (FAMILY MIX) and it is really really frustrating. S. Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. Hi, iOS 15.1 (latest) and Deezer 8.51.0.5. S. Hey, we tested it on an iPhone and we could not reproduce the issue, our devs are looking into your particular case, I will keep you posted. I know guys you are working hard on this issue, I hope this will help you to solve the bug.This is the API call that deezer executes on the iPhone when I get the error, I have replaced sensitive information with “*****”. Please contact me if you need the complete trace.POST https://api.deezer.c
Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw? Nobody took care of my case (FAMILY MIX) and it is really really frustrating. S. Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.S.
Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?Nobody took care of my case (FAMILY MIX) and it is really really frustrating.S.
@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough). I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though). Apologies for the inconvenience Thank you. But I don't want to argue or fuss. I have instead cancelled my Deezer subscription and will be trying other services with working apps. Music should be a pleasure and having frequent interruptions is really a big mood killer. These issues have been going on for a very long time and I really think that you, the Deezer team really don't know what the problem is, which means that any fixes won't come soon. I completely agree with you, customer experience with Deezer support is not that good! And music
Hi, I have the same error "Oops...The requested content is not loading" but only for FAMILY MIX and only on three iOS devices, I do not get the error on Mac OSX app and do not get the error on the web player and don’t get the error on Alexa!I can access Family Mix everywhere but from my family’s iOS devices! sounds weird but it is what we are experiencing.We are using iPhone 12, 11 and 10, latest versions of Deezer app and iOS, I have tried all the troubleshooting steps described here but nothing works. Hope you can help me fixing this issue.ThanksS.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
