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Replies posted by Antonello Parzanese

2 Replies

T
Runaway Baby
ToriSRunaway Baby
posted in Subscription and payments

My Deezer account is being used by someone else

@Jaime. I have just done it. Thank you.

339
Jaime.Deezer
Community Manager
8 days ago
T
Runaway Baby
ToriSRunaway Baby
posted in Subscription and payments

My Deezer account is being used by someone else

Hi @Jaime., I have been a Deezer customer since 2012. In the last couple of days, I discovered that someone else (that I clearly don't know who) is using my account. I have already changed my password, and just to feel safer, even my email. There aren’t any other linked devices, but nothing changed: Someone else is still using my account. I can see it from the recent played songs and even on Last.FM, which is linked to my Deezer account. I’m really disappointed: We trust you and we are happy to pay you even to keep our data safe (and the fact that this could happen even to other tech-companies doesn’t justify it). Also, my “flow” that I have built in 9 years is completely destroyed. Now, it makes me listen to only songs that I don’t like. I ask you if is possibile to kill all the other sessions and make sure that no one else is using my account. Thank you.

339
Jaime.Deezer
Community Manager
8 days ago
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