FYI - I’ve been using the Deezer app on my LG TV for at least 2 years (with a HiFI subscription) and they have done nothing the resolve this issue. I’m not posting this to be negative, just to manage your expectations that this is a known problem that they have done nothing to resolve. I struggle to see how they are able to deliver the required bit rate through a local cast (such as a Google Chromecast dongle) using your local WiFi, but cant do it with a native TV app.
I have this same problem as well. It started last week for me too. I think there is a problem with the connection between Chromecast and Deezer services. I have tried to cast Deezer to my Chromecast by both the app on my phone and the web-player on my laptop and neither works. In both cases I have the option to cast to my designated device (my TV via a Yamaha AV receiver) - the receiver and TV act like they have received the request because it will switch to the Chromecast input and the screen will change - but then it does nothing and the request times out. I know my setup works because other apps on my phone and laptop are able to cast successfully (I have tested with YouTube, Now TV and BT Sport apps) - the only application that is not casting properly is Deezer. I’m using a Chromecast plugged into a Yamaha RXV 479 AV receiver, feeding into an LG OLED TV. The Deezer app on the TV works fine.
I am still encountering this issue more than a month later. I’m going to try to request refund for the past month of poor service, and will continue to do so until the functionality is restored.
After trying to cast deezer through my laptop and android phone I can see that this fault has still not been fixed. Please can we have an update on fix investigations and ETAs?
I’ve cancelled my subscription today too. I started as a premium subscriber in 2015, then moved to HiFi 4 years ago. It’s a real shame Deezer isn’t willing to invest in basic functionality. I moved to Tidal where I get better sound quality and streaming that actually works for the same cost.
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