🔠 Last letter >>> First Letter 🔠
Hey @kiona001 Thanks for coming back and speaking to our colleagues in the Customer Care teams. I've referred your example to our devs for further investigation. In the meantime, they've suggested you check your app settings for storage - perhaps you can try increasing your smart cache in the app and check your phone storage as well, to see if you have enough space Hi Rudi,Thanks for the tip! I’ve had to replace the storage card and it seems to be working again. Any idea on why certain songs tend to fast forward? That is still occurring. Thanks a lot for your help already!
Hey Kiona, @kiona001 Thanks a lot for reporting it to us, we haven't had some Fairphone's reports in the community in general. Could you please confirm the Deezer's app version so that I can forward this to our devs? In the meantime, check on your phone settings if there's something like power-saving features blocking our app Hi Rudi,Thank you for your reply! I believe it is Deezer 6.2.12.102 ? No specific version is mentioned in the app info, I got this from the storage settings.I have checked my battery settings, no abnormal settings are used. Best,Kiona
Hi,I have a Fairphone 3+ with Android 10 on it and a Premium Deezer subscription. The app started working up, fast forwarding songs and repeatedly logging out of my account. I have tried all these steps, but now the app doesn’t want to open at all. I have tried this three times. All other apps seem to be working fine.Would really like some advice as to how to solve this. Wishing you a great day! Kiona
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