The song that impacted you the most -THE THREAD 🔉
Hello @Crumeltje thank you for the detailed explanation. Ahaha I’m intrigued to know what dogs like to listen to because - I have two at home. Thank you for making sure there is only one device playing music in each profile. Sorry, in that case, I need to ask more questions. Does this problem only happen with downloads or also when you are online? The title of this thread is Song skipping like a scratched cd - when do the songs skip? In the middle of a song or at the end? Are you sure that ALL Songs were downloaded onto every single device individually? Were the songs downloaded while mobile data was switched off, strong Wifi was used and waited until the download process was finished? Thank you so much for all your replies - we are sure we can fix this problem Hi @Pia.Deezer ,I was waiting for it to happen again, so I could record it and then show what it sounded like to make it more clear.But... it then never happened again, and it's been a while since! I have no idea what fi
Hello @Crumeltje you should only need to do the steps mentioned once, not several times Could you please double-check whether every single family member is only using their own profile? On which device are you having the problem that songs are skipped? Does the problem happen with all songs or just some? Thank you Hi @Pia.Deezer , I know I'm supposed to only do this once, but last time I did these steps the first song that was affected appeared within one week again. The solution is not permanent for me although it does help temporarily. That's why I have to do it more often. 1. Only me, my boyfriend and my dogs (for when they are home alone) have a profile within family membership. There is one phone (Samsung Galaxy S4) on which we sometimes switch between the profiles because we want to choose between playlists on those different profiles. On that phone the songs are not downloaded as we only use it at home for music. The playlists are not used simultaneously, except when we wa
Hi there @Crumeltje @Razorblade @Desert Family Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue? make sure you're connected to a wifi network uninstall Deezer clean your phone's cache remove the SD card (if applicable) turn off your phone reinstall Deezer open Deezer and download at least one album or playlist reinsert the SD card (if applicable) Let me know how it goes Hi @Rudi , Thank you for your reply. For me these steps don't work, and I have even cleared my phone cache with Android Recovery Mode. I am still regularly redownloading my songs. I think this solution is just temporary for everyone affected by this issue. The fix would be fine if you would have to do it once, but as a temporary fix it is just not acceptable. I always loved Deezer more because it is less obnoxious in the free version, which actually made me pay for it. But right now it is not living up to the expectations. Is there a team working on
I have this problem as well, and it really bothers me. I have read the solution to this, which basically boils down to starting over and increase your smart cache. Even though the issue is fixed for that moment, it does not take long before songs are affected again. Just now, a song was working fine. Then I went to previous song, and when it got back to the other song it was corrupted. I don't want to redownload everything again when songs are getting corrupted. Apart from the fact that I would have to do that regularly (I have done couple of times already), my playlist consists of more than 1500 songs. It’s a drag to have to redownload them every couple of weeks. I have experienced this issue simultaneously on a Samsung Galaxy S4 and Samsung Galaxy S8. Please come up with a decent explanation and fix, because the cache clearing is just a workaround and not even a good one.
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