I had the very same problem a few days ago.... opened up a Deezer chat with someone named Rita with regards to the problem.... I was advised to open a new Deezer account with a different email address and assured she would then cancel my old subscription and transfer all my music to my new account..... I did this and emailed as requested to instigate the promised playlist transfer and have had no response..... I have sent a further 4 emails chasing this up, without response..... I now have no access to my original account, a new account with no playlists (which I have built up over the last 4 years!!) and also, no reply to the fact that my original account was paid up until mid October and I cannot use it!!! to say I'm slightly disgruntled is a massive understatement!....
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