[quote=Rudi]Hi there [user=155099]BLUEBERLIN[/user] Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on. If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps :thumbsup_tone2:[/quote] Hi [user=111813]Rudi[/user], I have already: [list] [*]Removed all connected devices from the account [*]Reset my password [*]Uninstalled and installed the app again [/list]None of these worked! On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need
[quote=Rafael.]Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps! We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.[/quote] Rafael, sorry but Deezer screwed up here! I have exactly the same issue. If I reinstall it, I will loose my downloaded media. I will never agree that you guys introduce an issue which we users need to troubleshoot. We are subscribers and we pay for this service. You guys should never introduce such check if you did not test properly prior to releasing it. You should be the ones fixing it, or granting everyone the Family Subscription until you figure it out.
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