It sounds like you're facing an issue where the sorting option for downloads has disappeared, and you're unable to organize your files alphabetically. Here's what you can try:
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Check Settings: Some apps or browsers have specific settings for sorting downloads. Look through the settings or preferences menu to see if there’s an option to enable sorting by name.
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Clear Cache Again: If clearing the cache once didn’t work, try clearing it again and ensure the app or browser is completely updated.
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Reinstall or Reset Settings: You could also try reinstalling or resetting the app/browser to its default settings.
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Contact Support: If none of these work, it might be helpful to reach out to the support team of the app or browser you’re using. They might be aware of this bug and can offer a solution.
Hopefully, one of these steps helps you get the sorting option back!