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Answered

Completely stopped working since update?

  • 18 November 2023
  • 5 replies
  • 91 views
K
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Deezer app has completely stopped working since the update. Uninstalled and reinstalled several times. Cleared cache, restarted phone all to no avail. 

Just get error content not loading message fore every selection on data and WiFi.

 

Any suggestions?

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Best answer by Jaime.Deezer 24 November 2023, 15:00

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5 replies

Jaime.Deezer
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Hello @Kieran.Anders @equus_peduus @geminiowl have you followed the steps on the following article?
 

Thanks 

awesomemac
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Userlevel 7
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I didn't have any problems with the new update.

Is it possible to make a screenshot of the error message?

awesomemac
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Userlevel 7
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I’m wondering how many people are having the same issues?

@geminiowl and @Kieran.Anders :

Which Deezer update are you using?

Which Android update are you using?

Here I’ve got:

Deezer 8.0.0.78

Android 13

G
Rank

I’m having the same issue, but as of about a week ago.

Here’s the ss for the error message that appears on the menu home and explore (it says: “it was not possible to load this page” and “try again”) https://imgur.com/a/8LcYmiI

For the menu favorites and search there’s no error message, it just won’t load: https://imgur.com/a/qy3mcqh

E
Rank

I have the same problem. I thought it might be due to traveling abroad for the last couple of weeks, but I'm now home and it's still happening.

 

Android 12 on pixel 3a

Don't know how to tell what version of Deezer, but no update available in play store

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