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Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker.



Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a Note9 on Android 9 with July's security patch.



Hi, I can confirm I have exactly the same problem with a Umidigi A5 Pro, stock Android 9.



This has to be addressed with highest priority, because in the next few days Deezer will probably get a lot of new subscribers coming from Spotify and upset by their widget having been removed. For sure the first thing they will try with Deezer is... the widget.



One more detail : there is no need to uninstall/reinstall the application, wiping the data is sufficient (but the result is the same : the application is back to its default settings).
Hi there @Nicholas Conrad @leonce



Thank you for your contribution and feedback. What app version are you running? If the casting is causing the issue, this could be something we're already aware of - as we're looking to improve our chromecast integration. Let me know!
6.1.8.39
I noticed there was an update out for the beta version, I'm now on 6.1.9.1. The widget behavior seems to have changed slightly. It no longer displays the "open deezer " message upon casting, rather as soon as a cast is initiated the widget goes blank. The widget still disappears from the widget picker, but comes back when the cast is stopped, and the blank widget can then be removed and replaced.
Hi , I can confirm on the beta version the widget comes back in the list as soon as the cast is stopped. However, I already noticed on the previous version that the widget was here again a long time later (several minutes or hours), but it definitely came back by itself without the need to reinstall.



So yes, it is a very slight improvement... We still need to remove the old widget and install it again. Very annoying :(



Please solve this asap.
Hi @Nicholas Conrad @leonce



Thank you for reporting it back. We'll be forwarding this to our devs 👍🏼

Hi, still having the same issue here. Has anyone of you been able to fix it?

 

Thanks!

Hi, still having the same issue here. Has anyone of you been able to fix it?

 

Thanks!

What's the version of your phone and app?

Hi,

I would like to report the same issue, widget disappearing during casting and having to reinstall it.

Deezer app: 6.2.9.91

Phone: Redmi 8 - Android 10

Hi @stepal , I just answered to your other comment. When you say you have to reinstall it, I guess you mean the widget?

@Kevin Deezer  Apologies for my late reply. Yes, I mean the widget.

I noticed that all the chat about the Deezer Widget disappearing from home screen ends about 7 months ago.

I have been having the same issue. It happens whenever I cast to my Chromecast cast devices. 

If you guys could please offer a proper solution, that'd be great. 

Thanks for letting us know @Doug G 

So this is happening only when you're casting? There will be some work done on the widget in the near future, I'll pass your comments on!

Yes. And it sometimes when I go to look for the widget again, only two appear.  Then all of a sudden three.

Thanks for replying to me and hope you can fix this as soon as possible. 

I hope so too @Doug G let's see what can be done.

Like I said to you, the widget will get improvements later on in the year - and this is affected by casting, so it overlaps with different teams at Deezer.

Thanks a lot for the feedback, super useful!

I hope so too @Doug G let's see what can be done.

Like I said to you, the widget will get improvements later on in the year - and this is affected by casting, so it overlaps with different teams at Deezer.

Thanks a lot for the feedback, super useful!

Im just trialing Deezer before I cancel Spotify and in having the exact same issues as described above. 

 

Widget is a deal breaker for me, is this bug likely to be addressed?

Hello @fannymcslap 

Thank you for reporting this to us.

There have been some improvements recently on the Deezer app for Android. Can you let us know what’s the version of your Android phone and app, please?

If you are still struggling, you can try our BETA version for Android and give it a chance

https://www.deezer.com/beta/newandroid

Thanks ;) 

I have the same issue. Pixel 6 up to date. App version 6.4.45.48. Tryelid the beta version.  Not better. Am I to understand that this problem is still not fixed ? I too am trialing before moving my family plan. Deezer is one finalist... but the widget issue is worrisome. Bugs are normal but that one so big  is still not fixed after 2 years is not confidence inspiring...

 

Update : The issue is not present on a Pixel 1 running an older version of Android but is reproducible on a Pixel 5 with up-to-date Android as well as on Pixel 6.

Just to add to this, this issue is still very much present in Android 12, beta app, Xperia 5 iii. The widget goes AWOL when casting. Deezer then offers only two widgets instead of three. Once the cast is over, widget does not appear, but at least can be added to the home screen again.

Seems this issue never got solved... 😠. Widget disappears from my Home screen too after casting to Chromecast…

Android/Oxygen 13.1

Deezer ver. 7.1.1.91 and previous

OnePlus 8T

 

Same as above, the widget disappears when casting is started, which could be fine if it came back by itself when casting ended, but it has to be added manually again. 4 years and the issue is not resolved...

Beggars belief how Deezer spent all that time dreaming up their purple new "Experience Platform" and couldn't spare any to fix this long-standing UX issue.... I don't heart it...

Problem persists - amazingly. I begin Chromecasting from my Android 14 phone and the Deezer 4x1 widget disappears and needs manual reinstallation after I stop.

Deezer don't care... Y'all have a very purple day!

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