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Replies posted by bradzolomon

3 Replies

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Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

Hi @bradzolomon if you're getting a pop up message asking you to subscribe to Family it's because somebody is streaming music using your account on another device (you can only listen to music on one device at a time). You can manage your devices (see this link: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices- ) and if you don't know who's using your account then I suggest changing your password (this will log your account out on all devices and you'll have to sign in again). Let us know how you get on 🙂 Thank you, I was under the impression multiple profiles in premium mean we could listen to music at the same time.

7
A
1 year ago
B
Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

Hello, so the fact that we can load the app on 3 devices does not mean we can listen to music at the same time? Feels a bit archaic?  thank you for letting me know 🙏🏼

7
A
1 year ago
B
Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

Hello, I have a premium plan and my son, daughter and myself have Deezer installed on our phones. However only 1 can listen at a time. Kindly assist.

7
A
1 year ago
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