Hi Leonidia,Thanks for the detailed reply. Indeed, you understood the issue correctly. And indeed, I had cases in the past, where even if it was taking some time, the syncing took place.Unfortunately, it is no more the case (may be it’s since I changed phone?)I have however found a turnaround, which is to select all tracks after having sorted them out and add to a new playlist. After some time, (fairly long by the way) the new playlist finally appears with the right order.Not the perfect UX as you say.Worse: I had to make the sorting on a PC because even by sorting on the phone itself, the sorting was not getting saved… I would be grateful if you could escalate it to the techs as I am surely not the only one using a Galaxy A73.Since you are here and before you go… any updates about cross-fading on Androids?Have a nice afternoon.
Hi Jaime,i get your comment about videos but I still insist on the fact that if “support” is your objective, you could make it easier for your users as I would be very surprised that this issue that has been lasting for years is unknown to you. I was away last week and we lost some days already. Furthermore, if you want your clients to send videos, then please allow attaching them… Amazing!Because you do not allow uploading videos, please see them via this link and let me know when I can delete them. https://drive.google.com/drive/folders/1B5zQbdXdvZ9FEUWZKq0WeajAsdjwQUJc?usp=drive_linkAnyway, here are the screenshots, videos and details:The phone is Android Version 14; the phone is a Samsung Galaxy A73, about 1 year old. The computer details are irrelevant as the issue is on the phone.Attached is a screenshot and a screencast of each playing the same playlist.History:As explained, I need to re-arrange (re-shuffle) the tracks on my playlists. It does sometimes save the new ranking some
I'm having the same issue; and it's not new. I have not checked if the new rankings reflect on the desktop version but what's the point? Deezer is generally used on a phone.To the team: please be serious and not pretend you need a video to show this old issue which is getting a bit annoying to say the least.Thanks to come up with a real fix to it.
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