include

Replies posted by frederico.costa.galvao

5 Replies

Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

Hi there @frederico.costa.galvao  Apologies for not seeing your previous replies - in my view, they're in the previous page. And my colleague Kevin had replied to you. I've listened to the album in question - it's hard for me to say if the tracks are defective because I don't know the artist, but I noticed some abnormalities in some of them. So I've decided to report this further - thank you for your patience and support  @Rudi Please, let me know if the team further along the chain is able to find and solve any issues on this album. If not, I’d love to be able to help provide more information to debug. I was also able to collect a bit more information on this:   I asked a friend with a Moto G8 to test it, and he did not see the issue. I also noticed that, among all 3 audio outputs I have available, 2 have the issue and 1 doesn’t: - [FAILS] phone speaker - [FAILS] bluetooth headset - [WORKS] Google Mini through WiFi casting

35850393
Leonídia.Deezer
Community Manager
1 month ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

Hi there @frederico.costa.galvao  Thanks for reporting and sharing with us. It's very interesting indeed. What phone do you have? Does it have an SD card? Have you tried changing the audio settings to a different quality to see if it plays? Or with a different network (your Mini could use WiFi while the phone could be on mobile)? Hi Rudi, As I mentioned before in my first comment (https://en.deezercommunity.com/android-47/error-requested-content-is-not-loading-fail-to-load-content-62478?postid=161056#post161056), my phone is an OnePlus 7 Pro (Android 10, Oxygen OS 10.0.5.GM21BA, no SD card) and I originally reported that <I use “Better” audio quality, no normalization>. Also, as I mentioned on my previous comment (https://en.deezercommunity.com/android-47/error-requested-content-is-not-loading-fail-to-load-content-62478?postid=161579#post161199), I also tested on all quality levels and audio settings, with no change at all with regards to the issue. Regarding WiFi: For me to do

35850393
Leonídia.Deezer
Community Manager
1 month ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

Hey @frederico.costa.galvao, no worries, it’s our job and we’re happy to help  Your issue is indeed a weird one, if you did apply all the steps recommended in the troubleshooting. Can you go to audio setttings and try changing the audio quality, to see if it changes anything? Have a nice day Just tried playing it again on all possible quality levels, clearing the cache inbetween before every attempt, and the problem is still there. However, I just tested something different which is very interesting: If I stream these songs to my Google Nest Mini (playing on phone, just streaming audio to Nest as a speaker), it works perfectly.  I play the song on my phone, it’s failing and jumping, I start streaming to Nest (without pausing the song or changing any setting), and it plays perfectly on Nest. I seems to have something to do with the decoding of these songs on my phone when using the phone’s own speaker, unless Deezer handles the downloaded data differently when casting. I hope that hel

35850393
Leonídia.Deezer
Community Manager
1 month ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

Hello @frederico.costa.galvao, I’ve moved your message here as it’s most likely an issue with the cache (temporary data) on your Android. Follow carefully the steps shown in the diagram at the beginning of this topic, including deleting the cache of the device and you should be good to go. Let us know how it goes  @Kevin Deezer  I should have mentioned it in the original post: I know about the caches, I’ve gone through the process of cleaning them before I did the original post, both on the app level (from within Deezer) and on the OS level (from Android app management). None of these solved the issue. Also thanks for moving my message to a better place, I should’ve done a better job at searching the right place to post it.

35850393
Leonídia.Deezer
Community Manager
1 month ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

The content of the album https://www.deezer.com/en/album/68944681 almost always plays like it’s on 2x speed, or like it’s missing a quarter of each second, on my Android device (OnePlus 7 Pro). It’s been like this for many months, and I only remember it happening on that specific album. I use “Better” audio quality, no normalization. It used to be the case that I would mark the album to be downloaded, then asked Deezer to repair each file, then it would play flawlessly for a few days, until it happened again. The issue does not happen on Deezer web.

35850393
Leonídia.Deezer
Community Manager
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE