Hi there. My Deezer desktop app running on Windows comes up labeled as version 5.0. I was listening to it with no problem while working today when suddenly it’s stopped responding entirely. It started by not responding when I attempted to open the playlist (it was playing with just the thumbnail of the playlist open, but not the playlist page.) However, when that didn’t respond, it began not responding at all to open files, stop playback, anything.I’ve attempted to end program and shut it down numerous times (because it said it was still playing but there was no music) and now when I attempt to re-open the app, I’m getting just the pop-up window...but it’s completely blank. I can’t see any of my playlists, any of my music, nothing. It’s especially strange because it was working fine and then… nothing.I’m pretty frustrated right now. I’ve definitely had more issues with the desktop app version than I’ve ever had with my Android app.
I’ve contacted Deezer about the issue before, but it looks like the desktop version does NOT have an offline version. I’m on version 4.20.30 and I have to sign in EVERY time that I use it, which is pretty frustrating. This also means that it needs to open on the Deezer website EVERY time I sign in. Which is NOT offline. I have internet issues sometimes (rural area) so part of why I bought the subscription was the ability to use the offline version (especially on downloaded playlists.) But with all the ads you keep sending through (no, I don’t care about the latest playlists, thank you) and the requirement to sign in continually, this means it’s still drawing on download and internet connection. Please fix this! What’s most frustrating was that on previous versions of the desktop app this wasn’t a problem.
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