include
Answered

problem

  • 7 September 2021
  • 3 replies
  • 68 views

to me he goes back and forth alone with songs without me doing anything.  ideas?

#Android

icon

Best answer by FriskyProdigy 9 September 2021, 19:10

View original

3 replies

Userlevel 7
Badge +7

Hello @Ivo96 I’ve made some adjustments in your account and also sent you a password reset link. Please click on the link, proceed to reset your password and Login again with your new credentials.
That should fix the problem.

It seas deezer running on  another phone and it stops my music. I reset password and nothing.

Userlevel 6
Badge +6

Hello @Sebastian incerti: In order to have more helpful replies, please provide more details:

  1. Make and Model of your Phone
  2. OS version it’s running
  3. Deezer Version

Assuming you’re on the Beta version, try going into your phone’s settings > Apps > Deezer > Data and Storage > Clear Cache. Try using Deezer once more.

If that doesn’t solve the problem go again into your phone’s settings > Apps > Deezer > Data and Storage > Clear Data. Try logging back in to Deezer and using.

If the problem persists raise the issue here

Reply