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Replies posted by GraGra

4 Replies

K
Lucky Star
Kevin DeezerLucky Star
published in Subscription and payments

Payment issues on DeezerF.A.Q.

Hi Jaime. Thank you again. I have now subscribed to Premium which is what I have always been on - £9.99 per month. Your system now has my current card details. I hope the problem has now been resolved.Once again, many thanks for your help.GraGra

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Tiny Dancer
1 year ago
K
Lucky Star
Kevin DeezerLucky Star
published in Subscription and payments

Payment issues on DeezerF.A.Q.

Thank you for your help Jaime. I have now had a chat with Apple following the links you provided and they assure me that the subscription through Apple is disabled. So how can I set up a direct payment to Deezer which allows me to keep my playhouses, downloads etc?

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Tiny Dancer
1 year ago
K
Lucky Star
Kevin DeezerLucky Star
published in Subscription and payments

Payment issues on DeezerF.A.Q.

Thanks for that but I cannot access my Apple account for various reasons including the fact that my email address  changed some years ago. I haven't had dealings with Apple for many years. Have tried recovering the account but that failed because they just don't recognise me. I am snookered but want to stay with Deezer rather than let the account lapse and go over to Spotify or similar. Why can't I open a new account direct with Deezer? 

6960166
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Tiny Dancer
1 year ago
K
Lucky Star
Kevin DeezerLucky Star
published in Subscription and payments

Payment issues on DeezerF.A.Q.

I have had a failed payment message from Deezer. This is probably because I have been issued with a fresh card after the last one expired. Can't understand why because all my other payments have gone through without any problem. Went into account details and there is no method of updating the card details. However my payment method says 'Apple inApp payment. I have tried clicking on this but nothing happens.  Any ideas how I can resolve this. It is many years since I have used an Apple device so if I gave to go through them I am sure to have further problems.

6960166
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Tiny Dancer
1 year ago
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