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Replies posted by Debbie Facey

5 Replies

P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hello @Debbie Facey!  What is the error?  The whole song sounds distorted   It does not sound distorted on my laptop or mobile. The issue is probably linked to your device, can you try claring cache? Let me know if the issue continues!  Clearing the cache did not help. But I realize the song plays OK on other device and in the browser. Will I need to clear data in addition to cache. Does this mean I will have to redownload my library? Plot twist. The song plays normally after switching regions on my phone i.e. after connecting to US VPN. I was previously listening from Jamaica

5584351
Jaime.
Community Manager
4 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hello @Debbie Facey!  What is the error?  The whole song sounds distorted   It does not sound distorted on my laptop or mobile. The issue is probably linked to your device, can you try claring cache? Let me know if the issue continues!  Clearing the cache did not help. But I realize the song plays OK on other device and in the browser. Will I need to clear data in addition to cache. Does this mean I will have to redownload my library?

5584351
Jaime.
Community Manager
4 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hello @Debbie Facey!  What is the error?  The whole song sounds distorted  

5584351
Jaime.
Community Manager
4 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

The whole song sounds distorted

5584351
Jaime.
Community Manager
4 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Error in song https://deezer.page.link/zjMcq8FMbxkBBjBp6   

5584351
Jaime.
Community Manager
4 days ago
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