i use iphone and android and cant listen to music in both at the same time.
i think adding at least one more user would be a good thing .
what do you think?
Yeah. Kind of a bummer beeing a long time family user. getting hifi means the others will be signed over to an apple music family subscription. Sure ill pay a few bucks more but apple wins a new familyuser…
well well seems to be the only way so here we go…
Hey
Thank you for your honesty. Sorry we're unable to offer this subscription time at the moment, but your feedback is important
After looking around it looks like Tidal hifi Family way to go so both apple and deezer looses… Please make this a priority and solve whatever is the issue.
It would be nice also, even if stay for one user only, to be able to upgrade from premium/family within the app and not having to create a new membership and losing all playlists.
Hi there
Thank you for your feedback. At the moment, by upgrading from Premium or Family you may have to cancel your subscription, but you don't lose your favourites or have to create a new account if you need more info about this, let me know.
Yes, tell me how as we are 2 using it ...
Hi again
Please go into your account settings/manage subscription to be able to upgrade from Premium to Family. And if you can't see Family as an option, you need to cancel Premium first.
Hi all,
Just a quick update: our product managers are going to consider exploring this idea during the beginning of next year, due to the demand raised here in the community. Feel free to elaborate on your feedback, it'll be very useful.
And hopefully we can make this happen
Hi all,
Just a quick update: our product managers are going to consider exploring this idea during the beginning of next year, due to the demand raised here in the community. Feel free to elaborate on your feedback, it'll be very useful.
And hopefully we can make this happen
This is very good news, I hope the new subscription plan will be available soon. For the last few weeks, I was running in parallel Deezer and another app that provides a hifi family subscription. I was planning to remove Deezer after the first free month for the new app expired. Now I will wait to see what happens. I would like to keep Deezer, because I like it better for its features (mainly its ability to shuffle all downloaded music, but also the change of colours when songs changed). But audio quality is very important and it would not make sense to pay 2 subscriptions, one for my family and another one, hifi, for me. Please let us know when you have fresh info about the matter.
Yes, this inability to mix Family & Hi-Fi baffles me all these years on. Also the fact that as a Premium subscriber through BMW Online Entertainment, I cant even upgrade to a single profile Hi-Fi plan! Deezer is my favourite service (and I’ve tried pretty much all of them), but the plans are really very restrictive.
Even one extra profile would be enough (who the heck needs or uses six apart from people that share subscriptions with their friends?), and it would be fine, even, if the secondary profile wasn’t Hi-Fi or something.
Rob
Obviously Deezer is not listening to its customers. We have been asking for a hifi family plan for years and they refuse to do it. It’s not that difficult for them to add it. They just do not want to for some reason. As soon as Tidal or another company gets it I will be dumping Deezer.
In fairness, none of the suppliers do. Tidal offer one, with five profiles, but it’s £30. I don’t think you can have multiple profiles on Amazon HD either.
Perhaps an alternative would be for Deezer to consider, at a time when differentiating yourself & being competitive in a very crowded market is difficult, the ability to tailor your subscription exactly how you want it, rather than just set packages. Who, for example, is ever going to need six profiles? Most would be happy with two, maybe three, four tops (in a family situation anyway - most multi-profile accounts will just be used to share it among friends). You could even offer one hi-fi profile, one standard profile, etc.
All the services are too restrictive on their packages, but also too similar on price & functions to stand out over Spotify for most people (amazingly few people I speak to have even heard of Deezer in this country, let alone tried it). I’d have a think about why that is and why there are so many people like me that would be willing to pay more for extra profiles and / or the Hi-Fi tier, but can’t because of the limited packages on offer (and this applies to all services).
Rob
Realising a new combined HiFi Family plan affords new negotiations with the labels, i.e. the licensing rights holders. This will take more time, but may happen in the new year. Meanwhile you can vote for the related idea here in the community, every vote counts like in a real election.
That's right
Thanks, peeps
Hi all,
Just a quick update: our product managers are going to consider exploring this idea during the beginning of next year, due to the demand raised here in the community. Feel free to elaborate on your feedback, it'll be very useful.
And hopefully we can make this happen
This is great news - thank you.
I have been a premium subscriber for some time, and I have just acquired a SONOS through which I really want to play lossless music (HiFi wasn’t available on my old squeezebox).
Also, my wife now wants an account (just premium, not HIFI) so she can listen on her phone.
And, I have 360 compatible headphones, so I’d love to try that out.
Ideally, I’d like to have one account where I can manage all of this through one discounted payment.
Thank you
Thanks for your contribution on that
Crazy that this doesn’t exist yet - would move to HiFi tomorrow, but no way I want to lose the profiles my wife and son use.
Just trying Deezer Family after many years with the leading provider. I prefer Deezer and want to stay, however a large company has launched Family with Hifi and I really want to move to HiFi.
I'm hoping Deezer will respond with an equivalent product before my Deezer trial runs out in 10 weeks!
Hi there
Thank you very much for your feedback. We know how important this has become for our users. We'll be looking for a solution soon, but we're also waiting for updates from our team. Once we know more, we'll be sharing with you here
Don’t forget couple Hi-Fi plan ( // ), or shorter HiFi or premium plans, like a HiFi or premium day price, a week HiFi or premium price.
Good god, how long can it take to make this happen?
What if we could opt for hifi on each user. If you have a premium account you could opt up to hifi fo a chosen time. If you have a family account you could opt for hifi on individual users within the family plan? Why does it have to be a standalone subscription?
Deezer has been saying the same think about looking into the HiFi family plan for years. They have no intention in providing one. It’s too bad. They do not want the business. It would be easy to add this service. Just excuses like always.
Hi there
Thank you for your feedback - I'll make sure it reaches our developers and their respective teams.
We were never opposed to this, but it has been something we couldn't prioritise. However, at the end of last year, and due to popular demand, our product team have discussed considering this option in 2020. That means planning how to make it work, which involves different contracts with music distributors, in over 184 countries, for instance. So your feedback is very important. As soon as we have more information about this, we'll be sharing with our community. Thank you for your patience and understanding
I know a lot of people are asking for this, but I would LOVE a family plan with access to HiFi. I love the high quality sound, and I would pay extra to be able to set up multiple accounts.
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