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I have posted the same in the German community here: German questions

Just found that if I login to the German community, the English profile is not recognized and vice versa, even so I use the same user name and password.

  1. Can’t the profiles be linked?
  2. If not ... 
  • does it matter where I post proposals e.g. for splitting artists with the same name?
  • should I post such requests in the German community also?

Hello @UGatDeezer, indeed the profiles are not and cannot be linked, the different Communities are different websites. I’m also working on the German and French Communities, so it’s possible I’ll answer you as well on the German one :upside_down:

Regarding splitting artists requests, we now require the artists or copyright holders themselves to send this request directly to our customer support team. I guess that answers the second question as well :slight_smile: However, for the sake of other users reading this, do feel free to post on the German Community, it can be useful for users speaking German and not English, and we want all of our Communities to grow!

Hello @UGatDeezer, indeed the profiles are not and cannot be linked, the different Communities are different websites. I’m also working on the German and French Communities, so it’s possible I’ll answer you as well on the German one :upside_down:

Regarding splitting artists requests, we now require the artists or copyright holders themselves to send this request directly to our customer support team. I guess that answers the second question as well :slight_smile: However, for the sake of other users reading this, do feel free to post on the German Community, it can be useful for users speaking German and not English, and we want all of our Communities to grow!

Not sure if / how that process shall work ... - Why does Deezer not trust the feedback provided by customers? No customer will contact the artists or copyright holders when he/she finds such an issue, will Deezer do so then? I doubt and don’t see that as a practical approach as it’s actually Deezer’s DB, not the artists or copyright holders system to be corrected, so why do you need their approval to correct obviously wrong information in your system?!?

If Deezer does a quick cross-check you will find the provided customer feedback being correct in most cases and if there is a real doubt you should check with the artists or copyright holders, but not in each and every case. I work as QM for a Global Enterprise and yes we have to respect rules and laws but we also need to think about the interest of our customers. Improvements for them are difficult if we implement administrative monsters as these monsters can easily kill a positive customer experience!

Hello @UGatDeezer, I totally understand your point, and this is a big topic at Deezer. There are several issues, mostly the size of our catalogue, the fact that new artist profiles are created every day, the accuracy of the feedback and the number of requests we get every day. We’re now working on a process to improve our database in a semi automatical way by retrieving the information from other databases. We’re not there yet, but we’re looking forward to it. Hope that answers your questions, feel free to get back to us :slight_smile: I understand it’s frustrating from your side.

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