BUGGY DESKTOP APP

Hi,

are you guys aware of the desktop app THAT CONSTANTLY gives ENDLESS issues when a person plays their downloads offline. The app constantly gives notifications that you are offline than it gives an error then crashes
. It made my Christmas playlist an AWFUL experience however Spotify came to rescue

iT HAS BEEN DOING THIS CRAP EVER SINCE MY STARTED GETTING BIG

Premium holder

Hi @Theeprox , can you please check if you have installed the latest version of the Deezer Desktop app.

 I went all the way this time to try to thoroughly reset everything to get rid of the constant errors in the windows app.
- First I uninstalled the app, deleted the huge download cache, rebooted the PC and did a disk search for any remaining traces of the program.

- After deleting those, I installed the latest version (60.0.30) and rebooted the PC.
- Went into the app, set all my playlists to be downloaded and started playing one of the playlists. (I did nothing else)
- A couple of minutes later, the app became unresponsive and the music that was playing started to stutter and then stopped completely. When I opened task manager, I saw that Deezer was using a quarter of the 8 core 5.0gHz CPU. Other things I tried to do on the PC became sluggish.

Even after quiting Deezer from the task tray, there was still a process running and utilizing 100% of 1 CPU Thread and 2GB of RAM.
I left it running in the hope that it could settle down and fix itself. After an hour of no change I killed the process.

- After rebooting again, I started Deezer and it went straight to 25% CPU usage again. At this point the cache was about 25GB (not close to complete), but nothing was downloading anymore.
I tried playing some songs and the errors started coming in again.

- The next time I started Deezer it started frantically flashing a popup saying the computer seemed to be offline (which was clearly not the case because any other program had internet access without issues.)

- Also a couple of times after being unresponsive for a while, the app completely crashed to desktop (Deezer just disappeared).
At this point I gave up on the desktop app and switched to the webplayer, I really want to make use of the download feature of the app, but that’s clearly utterly broken and unusable.
- I always thought the “an error occurred” had to do with problems in the download cache, but now the webplayer has started showing the errors as well.

- Another annoying bug that I thought was fixed keeps happening: In 1 hour, the flow feature recommended 3 songs and 1 artist that I had excluded already. It even knows it because the option to exclude said “allow this song/artist” now. I thought it was because of the 2000 songs limit at first, but I’m not at that limit for artists yet.

I really really want to use Deezer instead of other services, but the frustrations are getting too big and frequent.
Especially because those are the same bugs that were there when I started using Deezer a few years ago.
And extra frustrating is the lack of communication and transparency on the matter so we don’t even know if someone is working on those bugs. Instead we get an unneeded update on the one thing that was solid and functional, the UI. I’m not talking and don’t care about how it looks or the logo, just the decision to focus your resources on that instead of much more necessary stuff).
And now there’s an increase in price for the already expensive program that feels like a Beta…

I already cancelled my subscription, but I’m willing to come back when someone even tells us that they’re working on fixing those crippling bugs.
PLEASE inform us on this.

Hello @Akadengdeng answer and follow up will be done under this link - Windows/Mac Deezer Desktop/Web App - Bugs/Issues where you also posted the same message.

Hello @Theeprox thanks for you message and apologies for the wait.

Indeed it is a known issue and it is normally related to the fact that an user downloads content in one audio quality and then tries to play content in a different quality.

Also can be associated with temporary network connection issues.