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iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 243 Topics
  • 980 Replies

243 Topics

Z
Runaway Baby
ZaznetkhersonRunaway Baby
asked in iOS

Random app Crashes while offline listening at AppleWatch

When listening downloaded music at Apple Watch sometimes app have random crashes.

5
Z
Runaway Baby
9 hours ago
V
Runaway Baby
vdataRunaway Baby
posted in iOS

Siri not working for bands

For a few months ago, Siri does not play musc from many bands correctly. For example, "Hey Siri play Take That on Deezer." just plays a Take That song (You and me) and other unrelated songs. 

7
V
Runaway Baby
1 day ago
X
Runaway Baby
xkdufgyRunaway Baby
asked in iOS

Toggle between list and tile view not working in discography

The toggle that looks like it switches between list view and tile view in the album list of an artist does not do anything. Albums are always shown as a list independent of the toggle state. Is there a way to show larger tiles of the albums?  

6
Jaime.
Community Manager
9 days ago
E
Tiny Dancer
em1234Tiny Dancer
posted in iOS

only the first 46 songs on my favourite tracks will load

i have over 2600 tracks DOWNLOADED onto my phone in my favourite tracks, whenever i try to load them offline AND online, only the first 46 or so will load, and the rest wont load at all. my downloaded albums and playlists will work, but my favourite tracks are just an issue. please fix this or give advice on how to sort it.

1
Leonídia.Deezer
Community Manager
16 days ago
L
Runaway Baby
lr07Runaway Baby
asked in iOS

podcast not updating

Hi there, one of the podcasts I listen to isn’t updating with the latest episodes - staying relevant.

7
L
Runaway Baby
17 days ago
M
Runaway Baby
MashaFaraRunaway Baby
posted in iOS

spontaneous tracks changes

Hello, my Deezer app on iPhone 15 spontaneously change from the music I listen to to other tracks. It blocks completely the app, and to make it work again, I have to reinstall the app. I made it three time just last week. never had this problem before. could you please advise, thanks 

3
E0xc815
Lover
26 days ago
M
MarkVaz
asked in iOS

playback does not resume after phone call

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

10
Leonídia.Deezer
Community Manager
28 days ago
J
Runaway Baby
Josh hotchkissRunaway Baby
asked in iOS

lyrics

     Ok so I have been a subscribed member for years now. today I went to check out the lyrics to a few songs and it told me I don’t have access to that feature. Subscribe now to enjoy this feature.     I have been a member of Deezer since like 2018 I believe maybe longer. I don’t understand why it’s telling to subscribe when I am subscribed lol. Using the song below as an example.  

3
Jaime.
Community Manager
29 days ago
L
Runaway Baby
LCYCowboyRunaway Baby
posted in iOS

Can't play downloaded music when offline

Hi all, After several years of using Deezer, I am about to give it up and move to another platform.  The issue with downloaded music has been going on for years, and recently on a long flight I reached breaking point. I have over 1600 tracks (saved as favourites) downloaded on my iPhone in high quality audio.  I would have hoped that I could listen to these DOWNLOADED tracks whenever I want.  This it the whole point of downloading them.But say you are on a plane, with no internet signal, you open Deezer, and the downloaded music has all disappeared, and magically reappears as soon as you land and once more have a signal.I think I’ve had enough.My daughter has the same problem, she only has limited data on her contract.  She had a long road trip and decided to download lots of songs to her phone, only to find that unless she was connected to the internet (hard in the Scottish Highlands) she couldn’t listen to them. Is this issue every going to be resolved, or should I just give up and m

3
L
Runaway Baby
1 month ago
L
Runaway Baby
Lungile MabumbuluRunaway Baby
asked in iOS

Can’t view fans on an album anymore on the new update

Can’t view fans on an album anymore on the new update, for my Apple iPhone XR

4
A
Tiny Dancer
1 month ago
L
Runaway Baby
Lyubomir.MarinovRunaway Baby
posted in iOS

Audio stops for no reason

I am using iPhone 15 pro w/ iOS 17.4 and recently I started to experience unusual stops while I’m listening. At first I thought it is a network issue, but the tracks are fully loaded or already downloaded to my device. is it an iOS issue or app issue? 

1
Leonídia.Deezer
Community Manager
1 month ago
R
Runaway Baby
rope98Runaway Baby
posted in iOS

The deezer ios | Cannot see last element in lists

Preconditions:Create one list with more than 20 songs.Steps to reproduce:Open deezer application on the iphone Play some song Navigate to some playlist e.g. “Favorite tracks" Scroll to the end of the listActual result:The last element in list(song) is not visible and user cannot play it.Expected result: The last element in list is visible.Reproducible on:Iphone 11 (ios ver 17.2.1), Deezer 10.6.1.  

1
Leonídia.Deezer
Community Manager
1 month ago
B
Runaway Baby
Bennie.van.der.WaltRunaway Baby
asked in iOS

Random logout and deletion of downloaded tracks

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks.    Latest IOS version on iPhone 8+. 

8
C
Runaway Baby
1 month ago
R
Tiny Dancer
Roy SabahTiny Dancer
posted in iOS

apple watch music

I have an Apple Watch Ultra with cellular network. For some reason, when I'm not near the phone, I can't listen to Buffalo or through the Internet, but only lists that I downloaded in advance. How do I solve this problem?

1
Jaime.
Community Manager
1 month ago
N
Tiny Dancer
NevdbestTiny Dancer
asked in iOS

deezer black screen on mac

i have updated my Mac to Sonoma 14.4 and my deezer remix screen is just black any ideas why? i have tried downloading fresh copy to deezer Deezloader_Remix_MacOS-4.3.0.dmg and i get the same results

2
awesomemac
Deezer Legend
1 month ago
J
Tiny Dancer
jordachebTiny Dancer
asked in iOS

Can't install Deezer for desktop on Macbook M1

Hi Deezers!!I've downloaded Deezer desktop app on it's own page and after open the dmg file a message pops up saying:The disk you attached was not readable by this computer. Already tried to restart the machine and redownload it, but no success.Does anyone has been through it?  

2
J
Tiny Dancer
1 month ago
L
Runaway Baby
Leandro.de.Oliveira.FurtadoRunaway Baby
asked in iOS

Sem tradução das musicas

Estou sem tradução das musicas

1
Nina Nebo
Deezer Legend
1 month ago
P
Runaway Baby
ppahvRunaway Baby
posted in iOS

REPEAT issue when playing from car Bluetooth

Hi there,I'm coming back to you with an annoying problem that was described in this thread a few months ago:Basically, every time I start my car and connect my phone to Bluetooth, Deezer automatically puts the playlist in REPEAT mode. I always have to turn off REPEAT mode before driving.However, contrary to my message in the above thread, Deezer doesn't go back to REPEAT mode when Google Maps or Apple Maps give voice instructions.So I think the latest updates have partially fixed the problem, but they haven't solved the fact that Deezer defaults to REPEAT mode every time I start my car and play music via Bluetooth.Here's my configuration (as mentioned in the thread above): - I’m running Deezer 10.3.0.5 ;- iPhone 12 on iOS 17.2.1 ;- The car is a Mercedes C-Class C200 with Mercedes Infotainment (I couldn't find a specific name in the manual). According to the list of Bluetooth devices on my phone, the media centre is detected as MB Bluetooth. But it's clearly not MBUX as it's fitted with

4
Leonídia.Deezer
Community Manager
2 months ago
B
Runaway Baby
BAPettyRunaway Baby
asked in iOS

Problem with playing music.

Is there a way to have Deezer stop randomly playing music? I will be listening to one of my playlist and then it will randomly stop and start playing a random song that I don’t even have downloaded or from some random radio or top hit playlist.

1
Nina Nebo
Deezer Legend
2 months ago
J
Runaway Baby
JustinAAronsonRunaway Baby
asked in iOS

Artist Discography missing

The discography for The Decemberists is missing from the artist page in iOS. All of their albums appear on the desktop app under “More Albums,” however this does not appear in the iOS app. I am using version 10.5.0.4 of the app.  Thanks 

1
Leonídia.Deezer
Community Manager
2 months ago
S
Runaway Baby
StankaRunaway Baby
asked in iOS

timer

Hello,Why doesn't the timer on Deezer iOS degrade the sound, whereas on Androids we have degressive sound with the timer?It's so much nicer because we generally use this feature in the evening to fall asleep to music and not have to turn the music off ourselves. Now we're using the music that suddenly stops in the middle of the music...

1
Leonídia.Deezer
Community Manager
2 months ago
P
Runaway Baby
pixmotionRunaway Baby
asked in iOS

Controls by bluetooth and 3mm headphones not functioning

Hello;Kind of gave up on this a couple months ago. I was hoping it was iOS or Deezer API that would eventually get fixed.  iPhone used to work with my wired headphones fine. Now the playback will stop after 5 seconds. No button (volume up / down) work properly.  Same in the car, it used to work perfect. Then after iOS 17 the playback stops after a few seconds. If I press the play on the car or the phone, it just plays 3 sec and stops. I have tested several other apps, like Apple Music, Napster, and Youtube. They are all working fine, controls work on the phone, headphones, or APP.  Seems to me there was something broken in recent times in Deezers methods to the Apple API for controlling the playback. Since I have used both wired 3mm jack headphones (over a lightening connector) and the car bluetooth, it cannot just be one. It seems the ability to do play, volume up, down or skip API is not right.  

1
Leonídia.Deezer
Community Manager
2 months ago
N
Runaway Baby
Nathan PietRunaway Baby
asked in iOS

All my musics are grayed out. I can't listen any music on my Iphone

Hello, I’m from France and since 1,5 months, I living in Japan. Since I’m in Japan, I can’t listen any music on my Iphone. However, it works well on my computer (Macbook). The reason is that, on my phone, musics are all greyed out in my playlists and for music out of my playlists, it loads endlessly. I tried to log out and log in, remove the app and download it, change the country location but nothing worked… I’ve the last version of iOS and deezer. For my subscription, I’ve Deezer Family, and my brother has also an iPhone, but he doesn’t have any problem with it. If someone knows the reason….Thanks a lotNathan

5
N
Runaway Baby
2 months ago
D
Runaway Baby
Docteur976Runaway Baby
asked in iOS

deezer ios 17

Hi I hope you are well you can help me send me the Deezer link for iOS 17.0.4 crack steplait versions I all searched but I found the one of iOS 15 and it's not too compatible since when I turn off the phone it really closes. Help me please all my playlists are to deezer I'm new to apple

1
Nina Nebo
Deezer Legend
2 months ago
O
Lover
OSTPhileLover
posted in iOS

iOS, favorite tracks not available when offline

Hi everyone,I'm running iOS, Deezer 10.3.0, and my favorite tracks not available offline.  I deleted Deezer and reinstalled, redownloaded my favorites and the problem persists. Anyone manage to solve this? 

3
O
Lover
2 months ago
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