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family members accounts lost


Following may 10th bug, family members disappeared from my account. As it’s a bug from deezer, may you fix this and relink lost family members account. May you also explain more about this bug ? Should we fear about any leaks or data loss? Thks

 

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Best answer by Noam Asulin 14 May 2024, 16:16

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Userlevel 7
Badge +14

Are those independent family accounts? If so just send the link to your family members to rejoin the subscription. They will have to accept your invite and that's it. 

 

https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account

Userlevel 7
Badge +7

If @Noam Asulin doesn’t work, please contact our Deezer Support Team and one of our agents will be able to help.
Thanks

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