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After so many years i had to cancel my family subsription

  • 30 April 2024
  • 4 replies
  • 78 views
V
Rank

Dear Deezer Team,

I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.

It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.

Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.

I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty of customers like myself. I would urge you to consider the impact of such decisions, especially on your long-time users.

I hope feedback like mine can be a catalyst for reconsidering pricing strategies that honor and retain your devoted customer base.

 

4 replies

S
Rank

I am sorry, but as of right now, I can not be as calm and conisered as you are.

I too, am a customer for years by now. And I shar my account with my two children.

I pay for 4 users 23.95 CHF (€ 24.50) each month. The subscripotion payment is due on 21. May 2024 but Deezer cancelled my Subscription just today and forces me to pay either 23.95 CHF for just 2 users or 29.95 CHF (€ 30.65)  EACH MONTH for 6 users.

I am ragous right now and have no understanding what so ever.

Besides: a free account is not available in Switzerland !

V
Rank

I remain calm because, ultimately, it's not a significant issue - it’s just the nature of a free market.

Spotify’s Premium Family plan is only €10.99 per month and even offers the first three months free. I’ve already transferred all my playlists over.

My initial email was meant to provide constructive feedback to Deezer, as understanding customer perspectives can be crucial for long-term business strategy.

Moves like this rarely end well for a company and often suggest underlying problems. From my experience, it's probably best to part ways under these circumstances.

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Dear Deezer Team,

I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.

It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.

Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.

I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty of customers like myself. I would urge you to consider the impact of such decisions, especially on your long-time users.

I hope feedback like mine can be a catalyst for reconsidering pricing strategies that honor and retain your devoted customer base.

 

 

Hello @vipjerry 

Have you tried to contact our Customer Care team to see if they have any special offer for you being a 2016 user? 😀

 

V
Rank

Hi,

No, I haven't contacted Customer Care team for a special offer. I don't believe it's meaningful for me to plead for better terms if the company itself doesn't proactively value its long-term customers. The lack of outreach or alternative options from Deezer already speaks volumes. It suggests that the sales and marketing teams may not fully understand that such an approach to customer relations is unlikely to end well.

Best regards,

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