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F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
K
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Userlevel 7
Badge +6

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.
https://www.deezer.com/en/profile/3421485864

166 replies

G
Rank

Hi... Just send a previous webform. Only giving a quick update. I cannot pay with paypal as well, same message keep popping and I am not being redirected to paypal account. 

I doubt this has to do with my debit card. Please find a solution and advise. 

T
Rank

Hi Jaime, logging in on the computer has now worked whereas I was unable to do this on my phone.  Many thanks for your help:)

G

Hi @Guillermo Mendoza please contact our Deezer Support Team and they will be able to help

I already contacted the support team multiple times, the only answer that i got was:

"Hi Guillermo Thank you for contacting us. I suggest you not do it through Google Payments since it seems that they have an error with the payment of our services. I suggest you enter www.deezer.com/offers and subscribe with one of the payment methods, you will have more options from a PC."

 

I Already paid via Google Payments for the entire month.

R
Rank

Hi @Chris.Byrne , sorry to hear you’ve been double billed. You might be best to contact Deezer Support detailing exactly what’s happened so that they can get this corrected. 

 

I hope they get it sorted for you and have a good week. 

Music is essential.. Music is life with Hi-Res Apple Music.....
Jaime.
Rank
Userlevel 7
Badge +7

Hey @Paola Melo I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help you with the payment.
Apologies for the inconvenience.

G
Rank

Hi Jaime. Thank you again. I have now subscribed to Premium which is what I have always been on - £9.99 per month. Your system now has my current card details. I hope the problem has now been resolved.

Once again, many thanks for your help.

GraGra

J
Rank

Hi Jaime

Thanks for quick answer. 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @TUs can you please login to your account from a computer via www.deezer.com/offers/family and try again.
If the problem persists please contact our Deezer Support Team.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hey @dc1037061 I am sorry to hear that you are having problems with your payment.
Please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience 

D
Rank

No matter how times I try to pay for my subscription it won't process through its getting really frustrating 

Jaime.
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Userlevel 7
Badge +7

Hey @Olivia.Msimuko I am sorry to hear that.
Did you managed to subscribe or still having issues?
Have you tried to login to your account from a computer via www.deezer.com/offers?
Thanks :)

曾

hi,

how I pay for the hifi ? why I can not pay ? can I cancel my premium , change to Hifi ?

thank

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Keji.Adesina I have checked in the system and could see that you were able to subscribe now and your premium account is active :)

Jaime.
Rank
Userlevel 7
Badge +7

hey @曾秀菁 please check the info above regarding you failed payment, and if the problem persists please contact our Deezer support team.
Thanks :)

K

I accidentally cancelled my subscription plan and everything since I've been trying to resubscribe but I have been unable to. Please help.

C

Hi my bank was hacked again and the bank put a hold on all payments how do I pay my subscription now 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Chefmart you need to contact your bank and ask them what you can do as they are the ones who put on hold your payments.
Apologies for the inconvenience.
 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @thenutts you need to contact our Deezer Support Team and provide a copy of the payments and one of our agents will be able to help you.
Thanks :)

T
Rank

I need to know who to contact as I have noticed that two monthly subscriptions are being taken from my bank account. One on the 3rd & another on the 5th.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Guillermo Mendoza please contact our Deezer Support Team and they will be able to help

G

I accidentally cancelled my premium account the day that Google Play Store charged me for the entire month, with a fully month (March) paid my deezer went back to a free version. However on my Deezer App the latest receipt is from February. Any help?

V
Rank

Hello, I can't pay for the subscription, transaction error, everything worked for more than a year before that. Please help

 
Jaime.
Rank
Userlevel 7
Badge +7

Hey @Vlad Melnyk please check the info above in this page regarding failed payments. Otherwise please get in touch with our Deezer Support Team

Thanks :nerd:

J
Rank

I've been on family plan for over a year, now it's kicked me off and won't let me resubscribe? 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @John Means in the information above in this article you’ll find the different reasons for a failed payment and what to do.
If nothing works, then please contact our Deezer Support Team 
Thanks :)

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