F.A.Q.

Payment issues on Deezer

Payment issues on Deezer
Userlevel 7
Badge +6

Payment problem, multiple or unexpected debit? :money_with_wings:

Please contact directly the customer support team by chat or email.


:exclamation: You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.

 

Has your payment been declined? :credit_card:

Before contacting the customer support team, please check first that:

  • Your registered payment method is valid for at least 3 more months.
  • The payment method comes from the same country from which you want to subscribe.
  • The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.

 

Have you paid but your subscription is not activated? :iphone::computer::desktop:

  • Check that you are connected to the correct account corresponding to your paid subscription.
  • Try to log out and log in again.
  • If the subscription is still not activated, please contact the customer support team with proof of payment.

166 replies

can I cancel a premium payment made via shopeepay?

Userlevel 7
Badge +7

Hey @dc1037061 I am sorry to hear that you are having problems with your payment.
Please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience 

No matter how times I try to pay for my subscription it won't process through its getting really frustrating 

Userlevel 6
Badge +3

Hey @shilz 

We have updated our prices and currency in Nigeria, that’s why the new prices are shown in USD.

You can check them out on our website https://www.deezer.com/en/offers/

I can see that the Customer Care team have already resolved your issue via email,

Thanks ;)

I just updated a new card, as the old one had expired and did a new subscription, only to find out that I was charged more for the same plan. Kindly explain why this is so. Attached therein is my payment history. 

 

Userlevel 7
Badge +7

Hey @Paola Melo I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account and help you with the payment.
Apologies for the inconvenience.

Payment declined.

Hi... I have had a failed payment message from Deezer and I select the debit card option, but an error message appears since I have a balance on the card.  Any idea how I can fix it? Thank you Very much.

Userlevel 7
Badge +7

Hi @Dragan Markovic I have checked in the system and it shows a refused payment and that’s the reason you are still on free.
I suggest to contact our our Deezer Support Team and one of our agents will be able to help and explain you why the payment did not go through.
Apologies for the inconvenience

Hello 

mine Account is ******* I have paid yesterday one year premium account and I am still in free mode. 
Now I got bank account report that transaction has been maid but will no premium subscription!!!!!  :( :(  Visa business silver #**** upotrebljena trs: 
Vreme: 08.07.2021 17:18
Iznos: 44,91 EUR
Mesto: Deezer 2QoYy Paris FR

 

 

Userlevel 7
Badge +7

Hi @Kebbage please contact our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience

I'm being charged twice by Deezer in a 30-day period why

Userlevel 7
Badge +7

Hi @Anzell.Thiart please get in touch with our Deezer Support Team and one of our agents will be able to check your account and let you know what might be wrong with your payments.
Apologies for the inconvenience.

I'm having the same problem as the original poster.

 

I've been subscribed for quite a while now and never had any problems and oneday I was just let know that I'm unsubscribed... With a big struggle I managed to get subscribed again, it's been a month now, I got an email telling me that my payment was unsuccessful, it's the same card I've always used, and now it doesn't want to allow me to resubscribe to the family plan? Is there anyone who can help? 

Userlevel 7
Badge +7

Hi @Craigsmith1 please contact our Deezer Support Team and one of our agents will be able to check your account and let you know what’s wrong with your payment.
Thanks and apologies for the inconvenience.

I can't seem to pay for my subscription, I missed the payment which comes out, but I'm trying to pay now both via card and PayPal and it keeps coming up with an error 

Can anyone help please 

Hi @Chris.Byrne , sorry to hear you’ve been double billed. You might be best to contact Deezer Support detailing exactly what’s happened so that they can get this corrected. 

 

I hope they get it sorted for you and have a good week. 

I was charged 9.99 on the first of June. I upgraded to a family account On the 4th and was charged 14.99 so I've paid 24.98 please refund as necessary. 

Userlevel 7
Badge +7

Hey @melissap @knowhow I am sorry that you are having payment issues.
Please get in touch with our Deezer Support Team and one of our agents should be able to check your account in the system and help with your request.
Apologies for the inconvenience :nerd:

Userlevel 7
Badge +7

Hi @bashczar I can’t see that your account is on Free as the payment was refused. 
Please contact our Deezer Support Team and one of our agents will be able to help.
Thanks :)

Userlevel 7
Badge +7

Hi @Лена Вврвинская I can see that you were able to subscribe to Family now.
If you have any further questions please let me know.

Userlevel 7
Badge +7

Hey @Jaroslava Vyletová please get in touch with our Deezer Support Team and one of our agents will be able to help.
Apologies for the inconvenience.
Thanks :relaxed:

Same problem here. Not 8 years but many. It wont take payment from anything i try

I would like to speak somebody.

 

I have this account over 8 years, i cant  make a payment.

 

I have tried several options, nothings working, sorry to say that i am a bit sick of it…

its for at least two weaks,  nobody is helping…

 

why?

Self resolved- enough to be somewhat usable. That’s the best I can hope for rn.

Good day. please help change the Deezer payment. I can't change my payment information so I can continue to use Deezer. due to the cancellation of a payment card from which PayPal was previously paid, I need to switch to payment from another account and the MasterCards. I have repeatedly failed to complete this transaction. please help I want to continue using the service. I firmly hope that I do not lose any data and settings in my Deezer account. thank you for the help of J.V.

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