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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?
K
Rank
Userlevel 7
Badge +6

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

https://www.deezer.com/en/profile/3421485864

126 replies

B
Rank

I'm on the deezer family trial and want to cancel it before it ends. I've tried doing so via the app, and browser on both my phone and PC but when pressing the confirm button, nothing happens as when I login in, it still shows my subscription plan being the Family plan and my next billing date and amount. 

Please cancel my subscription. I've reached out to customer support 3 times and they haven't  helped me at all.

 

 

Zayn-T
Rank
Userlevel 6

Hi @Luke Watson 

Please contact support who will be able to help with payment issues and make sure everything is cancelled for you. Hope you get it sorted. 

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
L
Rank

I've cancelled my subscription but it's still charging me through my bank even though I changed my card

A

Hey @ggnat4,

try this: https://www.deezer.com/account

Scroll down to “Delete my account”

Click on it. You will receive an e-mail in which you have to confirm your wish again.

G
Rank

Hi. I think I still need to cancel my account, but when I log in on deeper.com, there is no profile picture. There’s no “manage account,” no “contact us.” There’s no way to access my account. But I obviously have one, otherwise, I wouldn’t be able to log in, right?

K
Rank

thanks got sorted 

GropplerZorn
Rank
Userlevel 7
Badge +17

So you are still in your free trial through Apple?

Then you need to cancel through them, and not through deezer.

Here is how to cancel through Apple tl;dr is, on your iPhone: settings > Apple ID, iCloud, Media & Purchases > Subscriptions > deezer, then scroll to the bottom on the page (screen) and it should show “Cancel Subscription” in red letters.

If you don’t see that, you can try Apple Support a quick chat session should sort you out.

Best of luck.

G

G
K
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well i initially downloaded the app through the appstore  then i subscribed to the 3 month free subscription knowing that before the three months was up i would cancel it…. that doesn’t seem to be an option for me. i’m pretty sure everhthing i was doing was on the app

GropplerZorn
Rank
Userlevel 7
Badge +17

it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

Are you subscribed through Apple (the App Store) or directly through deezer?

G
K
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it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Pete Lorenzo please contact our Deezer Support Team and one of our agents will be able to help you with the cancellation.
Apologies for the inconvenience.

H
Userlevel 7
Badge +6

confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

If it’s in Apple system, then this behaviour is normal. Cancel with Apples.

P
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confirm button doesn’t work when I try to cancel. I click and nothing happens. that’s great.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @CalliDawn Grimmett I can’t do it on my side. Please contact our Deezer Support Team and one of our agents will help you to cancel the subscription.
Thanks :)

C
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I want to cancel my subscription and have looked everywhere the Help page said to look in order to cancel my subscription. Please cancel my subscription. Thank You

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Ineta please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

I
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I want to cancel my acount, because I cant't use it! I pay every month 6.99, but in my account plan is free!

 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @aj052981 in order to cancel your subscription please get in touch with our Deezer Support Team.

Thanks 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Heviukko I am really sorry that you are experiencing problems with the app.
If you want to cancel your subscription please get in touch with our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience.

A
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I want to cancel this shit bit it wont let me and im getting pissed...it keeps trying to charge my card i got 10 attempts already

F
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Someone used my email to create an account. I just want to permanently close the account, and remove my info. 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Michał Pranszke please get in touch with Vodafone DE support and they will be able to cancel the subscriptions they have control of it.
Thanks :)

M
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I paid with  Internwt Operator Vodavone i used this number +49 172 5649492 germany is there any possibily to cancel the subscribtion?

H
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Now the Deezer subscription ends. I can't sign in on any computer, not google chrome or Firefox browser. And it doesn't even help to reset the password or update to the latest version of the program or remove browsing skills from the browser. Clear history, cache and other data nothing helps. Each time you will be notified Your details are incorrect. Please try again. What do I do with a service that doesn't work like it should? Only the tablet and iphone work. I have 4 computers none of them work. So I will stop ordering immediately. Otherwise it would be ok because Hifi sounds, but when you have such problems and try to do whatever the problems do not go away. Could you end my order right away with the latest invoice I don't want to pay.

thank you

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Barrett please follow the steps mentioned above in this page in order to cancel your subscription. 
You can also contact our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

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