Answered

Notification for new releases on Deezer


Userlevel 1
Good day,
ever since I downloaded the app and subscribed to it, I never got notifications from other users(singers) whenever they release a new song. I feel like I live in a cave because I only hear new songs from others. I have gone to my settings using a computer to change the notifications choice and indicated by Deezer on their website but nothing works. Can someone please help me here. I really want to be updated as soon as a song gets released. Thank you
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Best answer by hpguru 5 May 2021, 12:52

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67 replies

Userlevel 7
Badge +1
Hi there, we had indeed some issue with notifications for new releases both for email and push notifications. I have just recently seen a push notification in my app for a new release of a favourite artist. Does that not work for you? If so, was there an artist who recently released anything new and you weren't informed?

Regarding the email notifications: this is something that is not part of our emails as of now. Partly due to the GDPR we had to make a lot of changes in our email notifications and these kind of emaild were affected by that. But we're working on it 🙂
I signed up for my favorite artists only because of getting notified about new tracks. Today there was a track of one of the artist, but I did not receive any notification. So, what is the point then to subscribe to someone?
will anybody answer me?
Userlevel 7
Badge +7
Hi @Egor Krupko, what do you mean by subscribing to an artist? Adding them on your favorite with he blue heart?
Hi @Egor Krupko, what do you mean by subscribing to an artist? Adding them on your favorite with he blue heart?
Yes
Userlevel 7
Badge +1
Hi @Egor Krupko as you can see above we are working on notifications regarding new releases at the moment. Please bear with us until we find a solution.
Userlevel 3
Looks like the solution is too just keep it as it is and let people use Spotify free to get notifications about new releases. Well done.
Userlevel 7
Badge +7
Looks like the solution is too just keep it as it is and let people use Spotify free to get notifications about new releases. Well done.

We are working on our security system and we have been extra careful with the notifications. It might take a little while until everything is working beautifully 🙂 Sorry for the waiting!
Would definitely be a great feature.
Thanks!
Uhhh. You said that it had been working before? Cool, but notifications haven't worked for me even once, I've never got any notification about a new release. And it seems this issue lasts for 1 year. It goes without saying, that It's so important, obvious and convenient feature, but as far as I see they are working on new design, new flow types and so forth but forgot about fundamental feature. Can't understand it. Will start looking for another service again... what a pity..
Userlevel 7
Badge +7
Uhhh. You said that it had been working before? Cool, but notifications haven't worked for me even once, I've never got any notification about a new release. And it seems this issue lasts for 1 year. It goes without saying, that It's so important, obvious and convenient feature, but as far as I see they are working on new design, new flow types and so forth but forgot about fundamental feature. Can't understand it. Will start looking for another service again... what a pity..

Yes, used to work before. This is not a bug, it's just how it should be at the moment. A lot of things changed after the GDPR implementation and Deezer is very careful with our users' security. We will keep passing all feedback on to the right team and hopefully they will be able to come up with something else soon!
How do you activate notifications when artists release new music?
Userlevel 7
Badge +1
How do you activate notifications when artists release new music?

Please see above 😉
I haven't received any new music notifications for month so far
Hello, I never got any notification whenever an artist I like released a new album.
Why doesn't it work? I already checked my settings, but nothing happens.
Userlevel 7
Badge +7
I haven't received any new music notifications for month so far

Please see above 🙂
Userlevel 7
Badge +1
Hi @Piaranja sorry for the late reply. Please see above 😉
Still anything new about the notifications? It starts to be really annoying! I enjoyed to have news about my favourite artists.. each new update i hoped this issue will be fix... fail.. each time 😡
please do something about that.. 6 months for me without it.. 🙏🏻
Userlevel 7
Badge +7
I'm sorry that it has been taking longer than we expected!
Ued to get them now don't, any reason?
Userlevel 7
Badge +7
Hi there @clifford simms

Sorry about this, it's been worked on. We'll keep everyone updated here.
I need to know if DEEZER already thought about adding notifications when my favorite singers have new songs available?

Who else wants this update?


Leave me a Like Deezer community. 👍
Userlevel 7
Badge +7
Hi there @B Boy Rahi

Please see above. It's a feature being reworked on.
Sharing has stopped working between family members on all devices (android, desktop app and browser(Chrome, Firefox)). Is this a known issue and is there a solution to it? (I tried clearing the cache, restarting my PC, login/logout)
Userlevel 7
Badge +7
Hey there @Dino.Kacavenda

Please see above - sharing through notifications has been affected.
You can always copy the link directly from the app and share through most social media platforms - this could be a workaround for you in the meantime 😉

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