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Music on my Flow that I don't like

  • 7 September 2018
  • 56 replies
  • 516 views

So the last three weeks my flow has been off kilter. It looks like one genre of music keeps popping up that I don't like and despite unliking them consistently they keep popping up. I've gone through my favourites to see if anything there could be the culprit but I just can't find it.
Is there a way to see what songs made Flow think I'd like that song. Then I can unlike that from my favourites.
Thank you in advance.
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Best answer by Rudi 16 October 2019, 12:37

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Userlevel 7
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@Alaric60 I am sorry to hear that.
We are constantly working in improving the Flow algorithm. We even did a test trial for a new Flow with some users and with all their feedback we hope to launch it in the short term.
In the meantime I’d recommend to keep excluding artists and tracks that you get in your Flow suggestions (more info here: https://support.deezer.com/hc/en-gb/articles/360004367258-Exclude-an-artist-or-track-from-Deezer-recommendations)
Thanks 

I understand @AVXInce.
I like gothic instrumental metal, but when I use Flow, and every now and then when Deezer suggests music for me I get HipHop!!!!  WTF!!!.
And I don’t have an option on my desktop saying “don’t play this artist, only this song!
But hwy can’t you have a “Don’t play this genre” option???

I really hate HipHop / Rap and other similar music that only appeals to people with low intelligence!
Well, according to my standards.
Anyway, I don’t give a f-k for this kind of music so I don’t understand why Deezer starts playing it for me?
You really have some work to do here! Still...

Userlevel 7
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Sorry you feel that way @AVXlnce 

I'm unable to accelerate a fix because we haven't had other similar reports affecting Sonos and Deezer. But you do have my sympathy because it must be extremely frustrating.

I'm hoping that with our soon-to-come revamp, you'll be able to stream from your phone straight to your Sonos, without having to listen to this compromised Flow you get at the moment.

In the meantime, I encourage you to discuss your situation with our Customer Care team:

 

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Rudi, it has been over 18 months since I reported this.  Now you open a case.  I’m starting to lose my patience.  This is extremely frustrating.

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Thank you for your patience @AVXlnce 
We've got our devs looking into that, but it may take time. I'll let you know once there's an update.

Userlevel 3
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Now it doesn’t matter what I’m listening to, Magma follows me.  Mix-California Guitar Trio.  What plays?  Yep, Magma.  Are you trying to make my use Qobuz?  It’s like it’s a joke.  “Hey, here’s an artist he doesn’t like.  Let’s play everything they’ve ever recorded over and over and over.”

 

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Thank you.  In the mean time I’ll just keep unliking these annoying performers.

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Hey, @AVXlnce bug report ticket created with all the info you provided. It's hard to determine an ETA for the solution, but we're looking into it :thumbsup_tone2:

Userlevel 7
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Today I had enough of Masterboy on my FLOW. From 90’s.

I needed to ban the whole artist.

Now it means also I won’t here LEGIT dj version of Masterboy songs like:

Now I am happy, these tracks on playlists and no more Masterboy in my FLOW. I hope…

This is good about Deezer, you can make FLOW yours… just ban them all.

Userlevel 3
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Funnily enough, the reason why we're revamping our Sonos integration is because we like them a lot @AVXlnce :smile:

Please don't take offense but have you checked your credentials to see if you're not logged under a duplicate account? I say this because I'd like to leave no stone unturned while our devs can come up with a suggestion.


Only 1 account.  Credentials are correct.

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Funnily enough, the reason why we're revamping our Sonos integration is because we like them a lot @AVXlnce :smile:

Please don't take offense but have you checked your credentials to see if you're not logged under a duplicate account? I say this because I'd like to leave no stone unturned while our devs can come up with a suggestion.

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I agree, it’s odd.  The playlists aren’t even near the same.  If I play Mix-Robert Fripp with Sonos I get completely different artists and songs with Robert Fripp Mix in my vehicle coming straight from the Deezer app.  Still get logged off if I use Android Auto, though.  It’s as if you don’t want to play nicely with others.

 

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Thanks a lot for this confirmation @AVXlnce 

I've passed it on and will wait for more info so that I can share it with you. It's a bit odd, I must say. If you're not getting the same artists when listening to Flow in the car or the phone, we need to dig deeper with the Sonos.

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Android Phone, iPad, laptop, cannot make the offending music go away.  I’ve tried to go straight to Deezer and do not recommend this artist but the artists still play when using Sonos which is what I use when I am in my office during the day.  It is not an issue when streaming direct from Deezer to my vehicles.

 

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I've had a chat with our devs and the way you should get this to work is by using the option 'do not recommend this artist' from one of our apps. It should then reflect on the Sonos one when you're playing Flow. @AVXlnce 

You mentioned you're unable to do this - I wonder, even from a desktop on browser?

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I’ve logged out several times in the past few weeks.  Still can’t get Magma, Orme and Ange to go away.  I don’t know why I cannot tailor my music to meet my tastes.  Extremely frustrated here.

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It shouldn't show up on your recommendations @AVXlnce so I recommend refreshing your Sonos by logging out, waiting a few minutes, then logging back in.If Magma shows up, then let me know.

And yes, we've been working (not on a fix) but on a revamped Sonos experience since last year - and the results will be hopefully better than we expect - worth your wait!

This is because we actually have a partnership with them, which makes things different. Waiting for an update on the release date, and once it's here, I'll be sharing it with you straight-away, I promise :thumbsup_tone2:

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Apparently not.  Magma just came up again.

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I’ve gone to the Deezer app and told it to not recommend these artists.  Will this carry over to Sonos as well?

 

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Your team has allegedly been working on this fix for well over a year now.  And if I’m listening on Sonos I can’t use the Deezer app to stop the annoying songs.  I’ve reached out to Sonos on this as well.  My patience is running thin.

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Ok @AVXlnce 

So you're not using a Deezer app, but the Sonos control app. So it isn't a bug, but a feature which is lacking.

Rest assured, the solution for this is in the making. Our teams have been working on a Sonos revamp for their app, and we're taking huge strides to get it done. Please hang in there and in the meantime, please use the Deezer mobile app to "do not recommend this track" for the tracks in question :relaxed:

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Cannot make Magma go away
 

 

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Skipped to the next song but it was MAGMA that I unliked AGAIN.  You can see the “OK, we won’t recommend this song again” but that has no impact.

 

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Ange, Orme, Magma.  CANNOT make them go away.

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I’ve disliked this song/group literally dozens of times and it just keeps coming back.

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