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Download speed

  • 18 January 2018
  • 24 replies
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Hi, songs downloading is very slow. I listen 10-15 seconds parts without interrupt. My overall download speed is 40mbps. Thanks
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Best answer by Rob Igo 14 February 2019, 11:02

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Hi there, is this happening while you're on wifi or 3G? Are your Deezer and operating system all updated?
I searched about this problem in deezer community and tried everything to get out of it. I am using deezer premium. I am using very high speed Internet through wifi. But my download speed is about 24/30k/s!!! But when I start download anything from other site my downloads speed turned into 2mb/s. Its fucking absurd. Please give a way to solve this.
Userlevel 7
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I searched about this problem in deezer community and tried everything to get out of it. I am using deezer premium. I am using very high speed Internet through wifi. But my download speed is about 24/30k/s!!! But when I start download anything from other site my downloads speed turned into 2mb/s. Its fucking absurd. Please give a way to solve this.

Hi there, I'm not sure I understand. You mean Deezer songs are downloading slowly or that when you're using Deezer the speed of your internet for other things drop?
Same problem, as soon as I ask Deezer to DL, the speed crawls to 80 k. Opening a browser or doing anything else and the speed for those apps kicks high straight away, but Deezer sticks at its 80k...Did a solution to this problem get found and if so, can you share??
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Can you please tell us if the speed drps using other apps or is Deezer slow in downloading?
It's just Deezer, other apps are at normal speed and the network speed monitor kicks in to high gear when something other than deezer wants data. Deezer itself starts at high speed, then within 5-10 secs, drops back down to 80k.
This has happened recently, since moving to new phone and installing deezer on it. Told Deezer to DL all playlists (30 ish hours).
Userlevel 7
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It's just Deezer, other apps are at normal speed and the network speed monitor kicks in to high gear when something other than deezer wants data. Deezer itself starts at high speed, then within 5-10 secs, drops back down to 80k.
This has happened recently, since moving to new phone and installing deezer on it. Told Deezer to DL all playlists (30 ish hours).


Hmm, strange. Happy to pass this on to our team. But could you let me know if this issue only occurs on wifi or on mobile network too?
Hi Anja, Strangely, mobile data is normal speed...... Normally I would have said that pointed to a wi-fi problem, but wi-fi and deezer played perfectly nicely on my last phone..
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@John.Smith Yes, that is indeed strange. Can you tell me the exact model of your device, please.

@rh rudro What's the model (device) you're using? Just checking if it's a certain device causing this with the Deezer downloads. The more details we have, the simpler it will be for our team to reproduce the issue.
Huawei P8 Lite folks. EMUI 5.0.1 and Android version 7. Problem persists after full power off and reset, though I haven't tried an uninstall re-install yet, as that would involve re-downloading like 30 hours of music - at 80kbps.
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@John.Smith
as that would involve re-downloading like 30 hours of music - at 80kbps.
Oh, the irony🤓

Thanks a lot for the information, we'll pass it on now 🙂
I have the same problem, downloading with Wi-Fi is very slow
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HI @Eugene Kri

Have you tried downloading over mobile data to see if it's any quicker? (extra feedback helps eliminate the problem you're having!) 🙂
Hi @Rob Igo!!
Yes, downloading over mobile data is much quicker that with Wi-Fi, but it's strange...)
Userlevel 7
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Hi @Eugene Kri

ok try these steps:-

Under settings - clear the cache - restart your phone.

See how you get on :)

If that doesn't work then try these steps in the EXACT order below (but be aware you'll lose any downloaded music and will have to download it again):-

Log out of Deezer App
Uninstall Deezer App
RESTART YOUR PHONE
Re Install Deezer App
Login.

Try clearing the cache first and restarting but if that doesn't work then the steps above. Let us all know 🙂
Thank you very much!
Download speed has become faster, but download itself freezes on some tracks for a long time... About 3-4 minutes
Thank you very much!
Download speed has become faster, but download itself freezes on some tracks for a long time... About 3-4 minutes

Am in the same boat, downloading albums takes forever... Like you internet speed is not a problem, running deezer on Huawei P20 [emui 9], my wife's Samsung A6 Plus works like a breeze... Frustrating
Same to me, I am using Huawei mate 20 pro and it is like a tutrle.
I used to work on Angami and the dowloands was in the hint
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Same to me, I am using Huawei mate 20 pro and it is like a tutrle.
I used to work on Angami and the dowloands was in the hint



Have you already tried the troubleshooting suggested by Rob Igo above?

Hi there,

I have recently bought a new phone and I’m trying to download my playlist that I had made. I started downloading a few days ago and it’s still not fully done, not even half way. Do you have any suggestions?

Thank you,


Nicole

Userlevel 7
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Hello @Nicole.Morrissey thank you for getting in touch. Please make sure you are using strong Wifi to download your playlist on Deezer. In case it is still not working, please let me know which phone and operating system you are using. Thank you :slight_smile:

DL speeds are terrible (<90Kbps).  Signed up for HiFi and can play about 2 seconds before it buffers.  Not sure how long the behind the scenes download will take.  I should have taken heed from the slow desktop app download speed of (96Kbps).  Its not my fiber internet which works everywhere else at 850 MBps+.  Pathetic.  I may end up cancelling the same day I signed up.

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Hello @Ripjetski, thanks for the feedback. On which have you noticed such poor performances?

Have a nice day

I’m a recent Deezer subscriber, and having the same issue here. 1.5gbps downstream here on my home network, capable of downloading over 180 megabytes per second… yet why am I sitting here, looking at the “Jazz experience” playlist take over 10 minutes just to download 3 songs in the Deezer Desktop app? The Windows 11 task manager is telling me it is downloading from Deezer @ 100kbps - this is pretty discouraging. I’d moved from Spotify to Deezer expecting better than this. 

I’m also getting the same poor download performance in the android app - no matter if I use my Wifi or mobile data. So there, you have it - if it’s slow on two different devices, running two different versions of the Deezer app, off of two different internet connections. Can’t be my side. 

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